Account Director

hace 1 mes


Ciudad de México, Ciudad de México Insider A tiempo completo
Job Title: Account Director

About the Role:

As an Account Director at Insider, you will be responsible for driving renewal and growth opportunities for our clients. You will work closely with our Customer Success Managers to ensure seamless execution of our services and build strong relationships with key stakeholders.

Key Responsibilities:

* Participate in meetings with key stakeholders to discuss business objectives and identify opportunities for growth
* Analyze stakeholder mapping and develop strategies to capture the right frequency of touchpoints
* Take ownership of renewal success and strategy to achieve key commercial and contractual targets
* Assist sales teams in upselling and initiating opportunities with the right product and contact
* Own commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolios

Requirements:

* University degree in Business, Marketing, Engineering, or related fields
* 5+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
* Strong communication skills in both writing and speaking (English & Native Language)
* High sense of responsibility and accountability
* Strategic thinking with excellent project management skills

What We Offer:

* Many hard and soft skills training to help you improve and challenge yourself
* Space to share your skills through training and workshops if you wish
* Paid Spotify account subscription
* International, diverse, and inclusive environment
* Opportunity to work in an industry shaping the future of customer experiences

Equal Opportunity Employer:

Insider is an equal opportunity employer and welcomes everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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