ServiceNow HR Shared Services Analyst
hace 3 días
We are seeking a highly skilled ServiceNow Techno-Functional Analyst to join our team at Ingredion Incorporated. As a key member of our HR Shared Services team, you will be responsible for designing, implementing, and maintaining technical solutions within ServiceNow. Your expertise will be instrumental in supporting the day-to-day operations of our HR service provider portfolio, including interactions with vendors and 3rd party systems.
Key Responsibilities- Translate HR business processes into ServiceNow data, workflows, and reporting
- Manage security roles, group assignments, and skills for members in the Shared Service Center
- Assist with request intake and work with core business stakeholders for routine enhancement requests or defects
- Design, develop, troubleshoot, debug, and deploy technical solutions
- Support release management, review release summaries, and release readiness documents as needed
- Perform testing previews to ServiceNow upgrades, enhancements, and new implementations
- Collaborate with vendors to ensure requirements effectively support the development and execution of test plans
- Contribute to change management and training efforts
- Bachelor's degree in HR, Administration, or Computer Science, or a related field
- 3+ years of experience in HR Shared Services or HR Operations
- Knowledge of HR policies, benefits, payroll, and other HR-related matters
- Experience with the ServiceNow platform and the HRSD module
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills in English
We are an equal opportunity employer and value diversity at our company. We offer a work environment that is free from harassment and discrimination. We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.
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