ServiceNow Technical Analyst

hace 3 horas


Guadalajara, Jalisco, México Ingredion Incorporated A tiempo completo
ServiceNow Techno-Functional Analyst

Ingredion Incorporated is seeking a highly skilled ServiceNow Techno-Functional Analyst to support the design, implementation, and deployment of technical solutions within ServiceNow. This role will also maintain the SSC community, manage the global HR service provider portfolio, and handle day-to-day interactions with HR and vendors.

Key Responsibilities:
  • Translate HR security business processes into ServiceNow data, workflows, and reporting.
  • Manage security roles, group assignments, and skills for members in the Shared Service Center.
  • Design, develop, troubleshoot, debug, and deploy technical solutions.
  • Support release management, review release summaries, and release readiness documents.
  • Perform testing, preview ServiceNow upgrades, enhancements, and new implementations.
Requirements:
  • Effective vendor and partner collaboration.
  • Ability to identify and diagnose complex issues.
  • Strong organizational skills, attention to detail, and customer service focus.
  • Highly knowledgeable in ServiceNow platform.
  • Skilled in facilitating workshops, gathering user requirements, and confirming stakeholder sign-off.
What We Offer:

Ingredion Incorporated offers a dynamic work environment, opportunities for growth and development, and a competitive compensation package.



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