ServiceNow Techno-Functional Analyst

hace 4 horas

Guadalajara, Jalisco, México Ingredion Incorporated A tiempo completo
ServiceNow Techno-Functional Analyst

Ingredion Incorporated is seeking a highly skilled ServiceNow Techno-Functional Analyst to support the design, prototype, implement, test, and deploy technical solutions within ServiceNow. This role also maintains the SSC community in their proper group assignments, skills, and roles respectively.

Key Responsibilities:

  • Translate HR business processes into ServiceNow data, workflows, and reporting.
  • Manage security roles, group assignments, and skills for members in the Shared Service Center.
  • Assist with request intake and working with core business stakeholders for routine enhancement requests or defects.
  • Design, develop, troubleshoot, debug, and deploy technical solutions.
  • Support release management, review release summaries, and release readiness documents as needed.
  • Perform testing preview to ServiceNow upgrades, enhancements, and new implementations.
  • Work with the vendor to ensure requirements effectively support the development and execution of test plans, including test case scenarios.
  • Perform testing as needed in different tenants using test artifacts according to established methodologies and documenting evidence.
  • Translate requirements into design documentation, including, but not limited to, workflows and detailed requirements documents.
  • Support translation needs for HR systems, making sure the content is validated and understandable according to local languages.
  • Contribute to change management and training efforts.
  • Escalate vendor incidents/outages/issues to appropriate CoE owning vendor relationship, as needed.
  • Manage vendor invoice processing as necessary.

Requirements:

  • Bachelor's degree in HR, Administration, or Computer Science, or a related field.
  • 3+ years of experience in HR Shared Services or HR Operations.
  • Knowledge of HR policies, benefits, payroll, and other HR-related matters.
  • Experience with the ServiceNow platform and the HRSD module.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills in English.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Ability to interact effectively with HRBPs and other stakeholders.
  • Proven time management skills, and a strong sense of urgency.
  • Ability to quickly comprehend requirements and carry out transactions under set standards.
  • Ability to establish effective professional working relationships.
  • Problem-solving skills and a customer service orientation.
  • Able to run reports, conduct audits, and interpret data to conduct analysis.
  • Consistent exercise of judgment and escalation as necessary to resolve problems.
  • Strong work ethic, integrity, and personal accountability.
  • Highly proficient in the use of applicable HR technology and MS Office, especially MS Excel and MS PowerPoint.
  • Possessing the ServiceNow System Admin certification is essential, as it demonstrates a foundational understanding of the platform, enabling the analyst to support and maintain the HRSD application effectively.

Ingredion Incorporated is an Equal Opportunity Employer

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