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Fulcrum Digital is a leading IT services and business platform company, partnering with global companies from diverse industries. We're seeking an Application Support Engineer to help us maintain application availability, follow observability procedures, and solve problems diving into code and tools used.
Key Responsibilities- Develop, build, maintain, and test assigned technologies, including associated software and hardware.
- Resolve problems of moderate scope as they arise, and provide high-level technical assistance to development programmers and customers.
- Assist in implementation, support configuration, and ensure standards, process, and procedures are in place.
- Support compliance posture, escalating potential concerns, and implementing risk mitigation plans and control functions.
- Draft and review status reports, and perform implementation and troubleshooting activities, updating project plans as required.
- Support business and process improvement initiatives, proactively sharing ideas that may impact team performance.
- May manage smaller project/initiatives as an experienced individual contributor with specialized knowledge within assigned discipline.
- Support, implement, and manage performance monitoring for our applications.
- Consult with product and engineering on the operational requirements of software solutions.
- Perform implementations to optimize platform performance, efficiency, and capacity.
- May guide others on implementation and troubleshooting activities.
- Demonstrated initiative in building relationships with colleagues from multiple areas.
- 3+ years of relevant exposure to development of design, technology, and process standards.
- 3+ years exposure to working with teams that span multiple geographies and time zones.
- 3+ years Experience in Ruby.
- 2+ years of experience with AWS services.
- Experience with Cloudwatch, Grafana tools.
- Experience with optimizing database performance AWS RDS.
