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Spa Operations Manager

hace 2 meses

Quintana Roo, México Accor Hotels A tiempo completo

Job Summary:

We are seeking a highly skilled and experienced Spa Operations Manager to join our team at Accor Hotels. As a key member of our spa team, you will be responsible for overseeing the day-to-day operations of our spa, ensuring that our guests receive exceptional service and that our spa meets the highest standards of quality and excellence.

Key Responsibilities:

  • Spa Operations: Manage and oversee spa operations to ensure successful achievement of overall business goals and objectives.
  • Strategic Planning: Establish long-range strategies and develop standards to measure service/sales performance and individual productivity.
  • Staff Management: Assess the market for qualified technician/therapist and front desk candidates and direct effective recruiting techniques to attract and hire talented staff.
  • Customer Service: Develop and maintain cooperation and teamwork within the spa, placing a high emphasis on customer service/satisfaction.
  • Training and Development: Train and motivate staff, communicate performance expectations and develop specific goals/objectives.
  • Communication: Interact with Hotel departments and participate in meetings as appropriate.
  • Performance Monitoring: Establish spa goals and objectives, monitor performance and provide timely follow-through.
  • Inventory Control: Monitor and control payroll/operating expenses to successfully achieve spa profit plan.
  • Marketing and Promotion: Plan, organize and monitor all packages and promotions.
  • Financial Management: Ensure that treatment scheduling meets the demands of the guest whilst maximizing revenue and trends.
  • Health and Safety: Ensure that all Hotel and ESPA Health and Safety guidelines are adhered to and that all new staff receive instruction in these as part of their Spa Induction program.

Requirements:

  • Education: Bachelor's degree in Hospitality, Business Administration, or related field.
  • Experience: Minimum 3 years of experience in spa management or a related field.
  • Skills: Strong leadership and management skills, excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in spa software and systems.