Project Coordinator

hace 5 días

Monterrey, Nuevo León, México Seso Inc., A tiempo completo

About the Role

The Project Coordinator is a key role to ensure a great customer and worker experience. The role is responsible for achieving and improving Worker-On-Time arrival, and managing customer relationships and expectation handling. The Project Coordinator has a portfolio of clients / assignments, and is responsible for delivering on customer outcomes.

Responsibilities:

Customer Communication and Education

  • Responsible for communicating priorities and processes to audiences that are both very experienced in H-2A visa programs, and that are new to the program.
  • Own overall customer relationships, including customer satisfaction, retention, and upselling efforts.

Project Management

  • Coordinating activities that allow for thousands of farmworkers in Mexico, Central America, and other countries to temporarily and safely migrate to the U.S to get life-changing work opportunities.
  • Handling kickoffs, mid-downstream communication and post-arrival follow up.
  • Set expectations clearly and upfront and maintain high engagement and satisfaction across a broad group of customers.
  • Manage a portfolio of accounts.

Continuous Improvement

  • Reporting to the Head of Worker Operations in continuously improving Seso's operative plan as our Product, Design and Engineering teams roll out more world-class tech tools.
  • Identifying process improvement opportunities so the company can build systems, tech and automation around it.

Requirements:

Key Skills:

  • 3+ years of experience in customer-facing roles in a fast-paced environment
  • Proven track record of success in project management and a displayed technical aptitude.
  • Excellent organizational skills and ability to prioritize, delegate, multi-task and execute.
  • 1+ years of experience in a project management role.
  • Ability to navigate complex and emotional situations in a professional manner
  • Superior communications skills (presentation, written, & verbal) in order to communicate effectively across levels and organizations.
  • Demonstrable interest in improving the lives of farmworkers.
  • Fluency in Spanish (preferable)
  • Fluency in English is required.

Benefits:

  • Talented and fun teammates who don't take themselves too seriously
  • Competitive Salary and Benefits
  • Budget and support for personal development
  • Last week of the year off for company-wide winter break
  • Unlimited PTO
  • Work in a fast-paced silicon valley environment
  • Company-sponsored team events

About Seso Inc.

Seso Inc. is a leading provider of innovative solutions for the agricultural industry. Our mission is to build the premier platform for agribusiness to hire and manage their workforce and improve the lives of agricultural workers. We pride ourselves on building a diverse and inclusive team that shares our commitment to excellence and customer satisfaction.

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