Customer Experience Coordinator

hace 2 meses


Xico, México Zebra Technologies A tiempo completo

We are seeking a skilled Order Experience Representative to join our Zebra Nation team in Mexico. The ideal candidate will have strong data entry skills, attention to detail, and the ability to work accurately and efficiently.

The successful candidate will be responsible for entering new product and/or service contract order data into our system, ensuring data accuracy and process adherence. This may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.

As an Order Experience Representative, you will serve as the primary contact/account representative for key accounts/customers, meeting or exceeding all departmental or individual metrics associated with performance against service level agreements.

You will also be responsible for providing price quotes on request, ensuring proper recording and tracking of all assigned orders, and responding to customer or internal inquiries regarding order status, invoices, and service contract entitlements.

To succeed in this role, you should have a solid understanding of product and service order policies and processes, as well as excellent communication and problem-solving skills.

This is a hybrid position based in Condesa, Mexico, requiring a fluent level of English (written and verbal) as well as local language proficiency.

The estimated salary for this role is $35,000 - $45,000 per annum, depending on experience.



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