Customer Experience Coordinator

hace 2 semanas


Xico, México Bright A tiempo completo

About Bright: A fintech solar energy startup on a mission to reverse climate change in Mexico. We power the solar installer and entrepreneurial ecosystem with automation, simplifying the process.

We've become Mexico's #1 residential solar financier in just a few years, coordinating everything needed for solar homes - from financing to installation - with no money down. Our investors believe in our exponential growth while having fun and being one of the best places to work in solar.

About the Role:

As a Customer Enjoyment Installations Analyst at Bright, you'll bring clean solar energy to Mexico by working with our Customer Enjoyment team and aligning them with company priorities. You'll act as the customer liaison, coordinating installations across Mexico to ensure a great experience.

Your tasks will include scheduling installations according to installer and warehouse availability, ensuring installers arrive on time and customers are ready. You'll also manage projects, implement daily checks to avoid cancellations, and troubleshoot issues for quality installations.

You'll be responsible for generating internal improvements, implementing feedback from Solar Technicians and Installers, and iterating current processes to automate them and make your process scalable through software solutions.

Requirements:

  • At least 1 year of experience in customer service
  • SQL skills and database analysis experience
  • Concise and clear communication (Spanish and English)
  • Excellent communication skills with several teams, including remote work environment
  • Organized, comfortable with technology, and adaptable to rapid structural changes
  • Patient and understanding when communicating with clients via Whatsapp and telephone

Benefits:

You'll have the opportunity to learn about the distributed generation regulatory scheme in México while being part of the fastest-growing startup in the country. Join a fun, high-caliber team that trusts you and gives you the freedom to be brilliant. Earn equity at Bright, access private health insurance, cost-free mental health care, parental leave, top-tier mentorship programs, and remote work.

Compensation:

The estimated monthly gross salary range is $15,000 - $20,000 MXN.



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