Capital Markets Onboarding Expert
hace 2 semanas
As a Technical Onboarding Specialist at Nasdaq, you will be responsible for onboarding new and existing customers onto our Trade Surveillance Software as a Service (SaaS). Your key responsibilities will include managing customer relationships, performing technical integration and data testing, and ensuring seamless onboarding experiences.
Key responsibilities include:
- Conducting regular meetings with customers to ensure successful onboarding
- Establishing strong relationships with key stakeholders to ensure customer satisfaction and retention
- Preparing and delivering tailored project plans to customers
- Comprehending and explaining Nasdaq Data Specifications to customers
- Understanding client requirements and drafting change requests to best suit their needs
Requirements include:
- At least three years of experience in the Capital Markets domain with exposure to multiple products like Equities, Futures, Options, etc.
- At least three years of experience working on Unix/Linux commands from basic to advanced
- Understanding of OTC markets like Forex, Interest Rates Swaps, Fixed Income, etc.
- Understanding of trading protocols like FIX, etc.
- Prior experience working on version control tools like GIT
- Understanding of regular expressions
- Ability to communicate clearly and professionally at all levels
- Ability to work in a fast-paced environment and meet tight deadlines
- Outstanding customer management and negotiation skills
Nasdaq is an equal opportunity employer and welcomes applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity, and/or expression, veteran status, genetic information, or any other status protected by applicable law.
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