Customer Relationship Specialist

hace 4 semanas


Guadalajara, Jalisco, México Hsbc A tiempo completo
Job Description

- We are seeking an experienced professional to join our team in the role of **Client Services Support**.

As a Client Services Support, you will be responsible for developing required product and customer journey knowledge to support end-to-end resolution of customer enquiries.

You will support customers through difficult situations such as challenging inquiries/complaints utilising negotiation skills while following guidelines in an effort to satisfy the customer.

Your principal accountabilities will include:

  1. Developing required product and customer journey knowledge to support end-to-end resolution of customer enquiries
  2. Supporting customers through difficult situations such as challenging inquiries/complaints
  3. Thinking laterally beyond procedures to resolve issues ensuring service TATs are met

We require:

  • Strong interpersonal, influencing and communication skills
  • Strong organizing and time management skills
  • Ability to work independently and quickly with good attention to detail and solutions-oriented approach
  • Self-motivated with initiatives to take on new and additional responsibilities
  • Fluent in English

The ideal candidate will have:

  • Owning and managing escalated customer concerns and complaints for the team
  • Demonstrating ownership and common sense with all that they do, sharing best practice across teams and peers
  • Understanding and translating the immediate business/function strategy into actions for their team
  • Working independently with minimal supervision
  • Good knowledge of MS Excel and ability to support different MIs
  • Ability to write business letters and reports
Benefits

We offer a competitive salary of $$90,000, plus benefits, including paid leave package, which is at the forefront in Mexico. Our culture of well-being, balance and care makes us proud to offer this opportunity.



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