Customer Success Specialist

hace 4 semanas


Guadalajara, Jalisco, México Helpware A tiempo completo

**About Us**

Helpware is a global technology company committed to delivering exceptional services to our partners.

**Job Overview**

We are seeking a motivated self-starter to join our team as a Customer Success Specialist. This is an exciting opportunity to be part of a dynamic and ever-changing environment where you will thrive and grow.

**Key Responsibilities**

As a Customer Success Specialist, you will be responsible for:

  • Troubleshooting basic issues and thinking creatively to find solutions
  • Utilizing specialized tools to convert documents into digital formats
  • Entering, analyzing, and reporting on data
  • Provisioning new user accounts to support the Onboarding Team
  • Collaborating with cross-functional teams to solve customer problems

**Requirements**

To be successful in this role, you will need:

  • 1+ years of experience in an office setting, clerical work, or a technology-based role
  • Experience in data entry or document conversion is a plus
  • Direct customer service experience is a plus
  • Strong verbal and written communication skills
  • High attention to detail
  • Ability to be self-motivated and operate in ambiguous situations
  • Effective time management
  • Strong self-starter

**What We Offer**

At Helpware, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

**How to Apply**

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, please submit your application.



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