Bilingual Customer Service Representative

hace 6 días

Aguascalientes, Aguascalientes, México Nissan A tiempo completo

**Job Summary**

**Responsibilities**

  • Respond to inbound phone calls from customers, dealerships, and third-party institutions, resolving inquiries, addressing complaints, and guiding them through the correct process according to their original request.
  • Maintain a high level of quality on all phone calls, ensuring a minimum overall average percentage of 85% adherence to our call model to guarantee compliance with state and federal regulations.
  • Utilize available tools and resources to proactively resolve customer concerns and prevent further callbacks.
  • Adhere to guidelines to achieve a minimum target of 95%.

**Requirements**

  • High School Diploma; Bachelor's Degree preferred
  • Knowledge of excellent customer service techniques, preferably in a call center environment
  • Fluent English language skills
  • Intermediate level of proficiency in MS Office

**Skills**

  • Basic understanding of the automotive finance industry
  • Empathy for difficult situations
  • Active listening skills
  • Customer focus
  • Good grammar and communication skills
  • Problem-solving and negotiation skills

**Schedule**

  • Availability to work 48 hours per week
  • Schedules may fall within the time frame of 6:00 am to 9:00 pm, Monday to Friday, and 6:00 am to 5:30 pm on Saturdays
  • Nissan hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity, sexual orientation, race, color, language, religion, political opinion, or any other condition.

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