Technical Account Manager

hace 12 horas


Xico, México Amazon A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our AWS Enterprise Support team. As a Technical Account Manager, you will be responsible for providing exceptional support to our enterprise customers, helping them to gain the best value and service from AWS.

Key Responsibilities
  • Provide technical guidance and support to resolve inquiries from enterprise customers regarding AWS services or cloud infrastructure.
  • Conduct analysis and present periodic reviews of operational performance to customers, ensuring their AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges, and help them achieve the greatest value from AWS.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
About the Team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

Requirements
  • 2+ years of hands-on experience with operational parameters and troubleshooting for one of the following: infrastructure, systems administration, networking, DevOps, compute, storage, database, big data and analytics, application-level services, serverless, or applications development in a distributed systems environment.
  • Bachelor's degree in computer science, engineering, math, or related discipline required, or equivalent work experience or 4+ years.
  • Able to communicate effectively in English, within technical and business settings.
Preferred Qualifications
  • Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, big data/Hadoop/Spark, operations management, or service-oriented architecture.
  • External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
  • Experience in a 24x7 operational services or support environment.
  • Experience with AWS services and/or other offerings.


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