Enterprise Account Manager
hace 5 horas
We are seeking a highly skilled and experienced Technical Account Manager to join our team at Amazon. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from our cloud services.
Key Responsibilities- Provide technical support and guidance to enterprise customers regarding AWS services and cloud infrastructure.
- Work closely with customers to understand their business needs and technical challenges, and develop strategies to address these challenges.
- Collaborate with AWS global engineering and service teams to resolve customer issues and ensure that customer environments remain operationally healthy.
- Develop and maintain strong relationships with customers, understanding their business needs and technical challenges.
- Lead technical discussions with senior leadership regarding incidents, trade-offs, proactive scope, and risk management.
- 5+ years of hands-on experience with operational parameters and troubleshooting for two or more of the following: infrastructure, systems administration, networking, DevOps, compute, storage, database, big data and analytics, application-level services, serverless, applications development in a distributed systems environment.
- Bachelor's degree in computer science, engineering, math, or related discipline required, or equivalent work experience.
- Able to communicate effectively in English, within technical and business settings.
- Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, big data/Hadoop/Spark, operations management, service-oriented architecture.
- External enterprise customer-facing experience as a technical lead, presenting to both large and small audiences.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other offerings.
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