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Technical Account Manager

hace 2 meses

Xico, México Fortinet A tiempo completo

Job Summary

We are seeking a highly skilled Technical Account Manager to join our team at Fortinet. As a Technical Account Manager, you will be responsible for providing exceptional customer service and technical support to our customers in the LATAM region.

Key Responsibilities

  • Collect, analyze, and provide recommendations on configuration information to ensure optimal network performance.
  • Collect and analyze customer network information to identify areas for improvement.
  • Conduct thorough analysis of packet trace information to diagnose and resolve technical issues.
  • Develop and implement best practice deployment and troubleshooting methodologies.
  • Provide direct technical support to customers via email and phone.
  • Conduct weekly status conference calls with customers to report on open issues and projects.
  • Develop and deliver knowledge transfer materials, such as webinars and workshops, to educate customers on network security best practices.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain relationships with key customers to ensure their technical needs are met.

Requirements

  • Minimum of five years of relevant professional experience in the network industry.
  • Strong network security and routing experience.
  • Exceptional customer service orientation and strong communication skills.
  • Proficient in MS Word, PowerPoint, and Excel.
  • Scripting and Windows server application experience.
  • Advanced English language proficiency.

Preferred Qualifications

  • CCNA, CCNP, CCIE, and/or CISSP certifications.

What We Offer

As a Technical Account Manager at Fortinet, you will have the opportunity to work with a talented team of professionals who are passionate about network security. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.