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Technical Account Manager

hace 2 meses

Xico, México Zendesk A tiempo completo
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Zendesk. As a Technical Account Manager, you will be responsible for crafting and implementing strategies that enable our customers to innovate and transform their customer experience.

Key Responsibilities
  • Establish relationships across all customer experience teams, both internally and externally, to drive customer success.
  • Document the customer's customer experience ecosystem, including use cases, workflows, and Zendesk configuration.
  • Provide consultation, demos, and standard processes on Zendesk product capabilities to drive quick wins.
  • Lead the adoption and expansion of the Premier Enterprise offering, working collaboratively with Premier Enterprise and account teams.
  • Orchestrate the use of Zendesk resources to ensure successful implementations.
  • Act as the voice of the customer with Zendesk product teams, accelerating the turnaround time to get answers on needed feature requests.
Requirements
  • 10+ years of technical experience in running sophisticated customer environments, with at least 5 years in an Enterprise environment.
  • Excellent communication skills in Spanish and English.
  • Knowledge of service management, operational support, customer experience, and business development.
  • External enterprise customer-facing experience as a technical lead with a proven understanding of how various systems interact with each other.
  • Excel in a collaborative/matrix environment.
  • Excellent communication and presentation skills, including the ability to interact, communicate, and establish relationships with all levels of personnel.
What We Offer

We offer a dynamic and collaborative work environment, with opportunities for career growth and professional development. Our team is passionate about helping customers adapt to an ever-evolving product and market, and we believe in long-term career growth with phenomenal benefits that support both physical and mental wellbeing.