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Technical Account Manager

hace 2 meses


Xico, México Samsara A tiempo completo

About Samsara

Samsara is a pioneer in the Connected Operations Cloud, empowering organizations to harness IoT data and improve their operations. Our mission is to enhance the safety, efficiency, and sustainability of physical operations that power our global economy.

Our Industries

We serve industries that represent more than 40% of global GDP, including:

  • Agriculture
  • Construction
  • Field Services
  • Transportation
  • Manufacturing

About the Role

As a Samsara Technical Account Manager, you will build customer success by leveraging your technical expertise, business acumen, and bilingual proficiency in English and Spanish. Your primary responsibilities will be to:

  • Build and maintain relationships with customers and account teams
  • Develop a technical understanding of customer Samsara implementations
  • Transform their technical support experience
  • Update our system of engagement
  • Contribute to team growth

Key Responsibilities

You will be the primary technical interface for customers, working closely with internal and external stakeholders to address customer needs. You will occasionally be the point of contact for significant incidents, responsible for resolving them and ensuring customer expectations are met.

Requirements

To succeed in this role, you should:

  • Be passionate about impacting industries that run our world
  • Be the architect of your own career, with opportunities for rapid growth and development
  • Be energized by our vision to digitize large sectors of the global economy

About Samsara Culture

We set up our employees for success, encouraging rapid career development and a culture that supports experimentation and mastery of your craft in a hyper-growth environment.