Customer Security Liaison

hace 4 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About the Role

In this opportunity, you will play a crucial part in building and maintaining trust with our customers by providing exceptional support and guidance on information security.

  • Coordinate and respond to customer inquiries focusing on Thomson Reuters Information Security posture
  • Develop and maintain a thorough understanding of Thomson Reuters security programs and fundamental security practices for primary product offerings
  • Contribute to developing standardized responses and written security collateral
  • Collaborate with internal and external stakeholders to meet customer inquiries with completeness and accuracy
  • Support automation tools already being used and identify solutions to increase their utilization for research and population of relevant information
  • Meet with customers to support virtual on-site audits and respond to enterprise and product-level questions

About You

You're a fit for the role if your background includes:

  • Bachelor's degree
  • Fluent English is a must
  • The ideal candidate will possess the right demeanor, skill set, and experience to operate in the fast-paced and dynamic world of information security and risk
  • Leverage cybersecurity understanding to respond to third-party security inquiries from customers as submitted by our sales and customer support teams, including analysis of the inquiry, application of security information and documentation, working with technology and security stakeholders
  • Deliver responses and services of inquiries consistently and accurately
  • Collaborate with domain experts, peers, and partners; and business or technology leaders across the Thomson Reuters enterprise
  • Partner with stakeholders and team members to collect and track process data to improve customer experience with Thomson Reuters
  • Populate the internal knowledge management tool with product-level information in a structured approach to enable data mining by partnering with stakeholders
  • Report on the current state and identify control gaps to support remediation of findings
  • Contribute to and achieve business and departmental goals and objectives
  • Build and maintain relationships with key stakeholders to improve risk awareness and compliance as a subject matter expert
  • Identify process improvements and automation opportunities to simplify, standardize, and improve compliance across Thomson Reuters
  • Deliver additional activities as defined

Earnings Estimate: $83,000 - $115,000 per year, based on location (CDMX), industry standards, and level of experience required. This estimate may vary based on individual qualifications and company performance.

About the Benefits

We offer a comprehensive compensation package that includes:

  • A competitive salary range
  • A hybrid work model with flexible working hours
  • A culture of diversity, equity, and inclusion
  • Comprehensive benefit plans, including health insurance, retirement savings, and paid time off
  • A well-being program with resources for mental, physical, and financial health
  • A learning and development program with access to training, mentorship, and career advancement opportunities
  • A social impact program with opportunities for volunteer work and community engagement
  • A purpose-driven work environment with a focus on creating a more transparent, just, and inclusive future


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