Trusted Customer Security Advocate

hace 4 semanas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role

In this opportunity, you will play a pivotal part in our mission to uphold transparency and trust with our customers.

  1. Develop and maintain an in-depth understanding of our security posture, enabling you to effectively address customer inquiries and provide accurate information.
  2. Collaborate with internal stakeholders to create standardized responses and written security collateral, ensuring consistency across all touchpoints.
  3. Work closely with external partners to meet customer expectations, providing timely and accurate solutions to their security-related queries.
  4. Support the development and implementation of automation tools to enhance research efficiency and populate relevant information.
  5. Participate in virtual on-site audits, meeting with customers to address their concerns and provide expert guidance on security best practices.

About You

To excel in this role, you should possess:

  • A Bachelor's degree from an accredited institution.
  • Fluency in English is essential, as well as excellent communication skills.
  • Experience working in fast-paced environments, managing multiple projects simultaneously, and prioritizing tasks effectively.
  • The ability to leverage cybersecurity knowledge to respond to third-party security inquiries from customers, analyzing each inquiry and applying relevant security information.
  • Strong analytical skills, with the capacity to deliver accurate and timely responses to customer inquiries.
  • A collaborative mindset, allowing you to work seamlessly with domain experts, peers, and business leaders across the organization.
  • A passion for delivering exceptional customer experiences, driving process improvements, and promoting a culture of transparency and trust.

What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of approximately $120,000 annually, commensurate with experience.
  • A comprehensive benefits package, including flexible work arrangements, mental health support, and access to industry-leading training programs.
  • The opportunity to work with a global organization dedicated to upholding transparency, justice, and inclusivity.
  • A dynamic and inclusive work environment that celebrates diversity and promotes professional growth.

Location

This role is based in CDMX, offering a unique blend of cultural richness and modern amenities.



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