Bilingual Customer Service Representative

hace 4 días


Guadalajara, Jalisco, México Csc Solutions A tiempo completo
About the Role

Csc Solutions is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat, resolving their inquiries and issues in a professional and courteous manner.
  • Answer customer questions and provide information about our products, services, and company policies, ensuring accurate and up-to-date knowledge.
  • Assist customers with placing orders, tracking shipments, and resolving any issues related to payments, returns, and exchanges.
  • Collaborate with internal teams to resolve complex customer issues and provide proactive solutions to improve customer satisfaction.
  • Participate in ongoing training and development to stay up-to-date on product knowledge, company policies, and industry trends.
Requirements
  • Advanced level of English proficiency
  • High school diploma or equivalent
  • Availability to work during the day
  • Previous experience in customer service, preferably in the furniture industry
What We Offer
  • Competitive salary
  • Performance-based bonuses and incentives
  • Opportunities for career growth and professional development
  • Accessible location
Working Conditions
  • Full-time position
  • Monday to Friday schedule
  • Types of compensation: attendance bonus, productivity bonus, punctuality bonus
  • Language: English (required)
  • Work location: On-site employment


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