Technical Support Associate

hace 4 semanas


Guadalajara, Jalisco, México Ntt Data A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Associate to join our team in Guadalajara, Jalisco, Mexico.

Key Responsibilities
  • Provide general L1 support for hardware and MS Office packages
  • Answer technical support calls and escalate to other support groups as needed
  • Document troubleshooting steps and detailed descriptions of customer incidents and requests
  • Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Requirements
  • Availability to work 22.5 hours per week
  • Advanced English language skills
  • Experience in an IT environment with at least 6 months of customer service experience
Benefits
  • Competitive salary: estimated at MXN 20,000 - MXN 25,000 per month (approximately USD 1,000 - USD 1,250)
  • Grocery tickets worth 12% of base salary
  • 30 days of Christmas bonus
  • 10 days of vacation time
  • 50% vacation bonus
  • Savings funds available
  • 5 personal days per year
  • Medical insurance covering you and your family
  • Life insurance
  • Dental insurance
  • Discounts with selected optics providers
  • Opportunity for professional growth within the company
Location

Guadalajara, Jalisco, MexicoAbout NTT DATA Services

NTT DATA Services is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other protected class under applicable law.



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