Customer Master Administrator LATAM
hace 1 semana
We are seeking a highly skilled Customer Master Administrator LATAM to join our team at Alcon. As a key member of our organization, you will be responsible for the administration and maintenance of external customer master data and the execution of data governance policies and procedures in Salesforce and SAP systems.
Key Responsibilities- Creation and modification of customer and professional accounts in Salesforce
- Creation and modification of commercial accounts in Salesforce and SAP
- Assignment and deallocation of territories for commercial sales force in Salesforce
- Affiliation and disenrollment for customer and professional accounts in Salesforce
- Subordination and de-subordination of customer and commercial accounts in Salesforce
- Dissemination of Salesforce LATAM metrics reports to commercial team
- Creation and modification of commercial accounts for employee sales
- Assurance of data quality maintained
- Proactive participation on local and regional projects regarding customer master
- Active participation, transfer of knowledge, and good practices sharing local requirements on global projects among collaboration with the ICO
- Generation and analysis of territory list reports, used by commercial team for correct territory assignment in Salesforce and Excel
- Generation and analysis of account affiliation reports, used by commercial team for correct territory assignment in Salesforce and Excel
- Generation and analysis of account subordination reports in Salesforce and Excel
- Management and generation of reports for Salesforce KPIs on leads and field requests
- AFCM controls for changes and creations on customer master
- Monthly presentation of customer master results, KPIs, volumes, risks, success stories, and highlights
- Validation and/or revision of supporting documentation for commercial account creation
- Provide training to sales team regarding the usage of tools used by customer master administrators, example Salesforce and CAC form
- Local process owner for customer master as a first-tier contact for regional and global initiatives
- Creation and follow-up of incidents on ITSM portal regarding customer master
- Licenciatura completada a fin
- Años de experiencia de 0 a 2 años
- SAP
- Salesforce
- Excel intermedio
- Inglés básico
Alcon is a growing, early-stage organization built within a mature, stable global company. We offer a friendly working environment and a diverse and highly motivated team. Our company provides individual career development plans and possible career growth within a newly created account. We have a truly international environment and daily interactions with colleagues and stakeholders from all over the world. We offer attractive benefits and compensation packages, flexible hours, and remote work possibilities.
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