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Sales Operations Specialist

hace 2 meses

Ciudad de México, Ciudad de México Tlnt &Amp; Spin Hire A tiempo completo
Customer Service Operations Specialist

We are seeking a highly skilled Customer Service Operations Specialist to join our team at Tlnt &Amp; Spin Hire. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring seamless order management.

Key Responsibilities:
  • Review and enter customer purchase orders to ensure accuracy and successful fulfillment.
  • Manage orders from receipt and confirmation to successful delivery while anticipating and resolving potential issues in a timely manner.
  • Respond to customer inquiries via email and phone and provide an exceptional customer experience.
  • Escalate issues or questions to senior team members to determine appropriate resolution and response.
  • Provide feedback to our team on ways to improve our service and offering.
Requirements:
  • 3+ years of customer service experience with an excellent track record at a world-class company.
  • Google suite (i.e. Gmail, Sheets), Microsoft Office (Excel, Powerpoint) skills.
  • E-commerce or retail experience is a plus (i.e. Shopify, working in a store, running an online business, etc.).
  • Empathize and anticipate customer needs and deliver exceptional customer service.
  • Being passionate about e-commerce, retail brands, and products.
  • Meticulous attention to detail and exceptional analytical and communication skills.
What We Offer:
  • Competitive salary.
  • Full-time, long-term position.
  • Work from home.
  • Monday through Friday, 8am to 5pm (+/- 2 hour accepted) - PST.
  • 10 days PTO + 9 days US holidays.

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