Retail Service Agent

hace 2 días

Ciudad Apodaca, Nuevo León, México Fedex Express Lac A tiempo completo
Job Summary

We are seeking a highly skilled and detail-oriented Retail Service Agent to join our team at FedEx Express Latin America and Caribbean Division. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient movement of high-value freight, while maintaining the highest level of customer satisfaction.

Key Responsibilities
  • Receive, process, and dispatch high-value freight in accordance with individual customer requirements.
  • Ensure compliance with all relevant regulatory, company, and ISO requirements related to the storage and movement of goods.
  • Support the Manager/Team Leader by performing additional defined duties, including short-term work allocation, procedural checks, and resolution of exception situations.
  • Coordinate schedules of receivables with carriers to ensure timely and efficient turnaround.
  • Perform periodic and defined procedural checks or audits on key processes and report compliance.
  • Deal with carrier/customer queries by providing the correct information or escalating the query to the correct area.
  • Offload vehicles and ULDs using mandatory safe working practices and split within defined sort parameters and appropriate locations.
  • Inspect freight in accordance with defined procedures and perform visual checks to identify shortages, overages, or possible damage.
  • Report immediately to the driver and relevant area/department using agreed tools/procedures.
  • Use appropriate equipment to perform physical 'put away' of freight to the designated area/s.
  • Check product to paperwork to ensure that the correct goods are stored.
  • Perform a physical count to check SKU, quantity, serial numbers, etc., and report using defined documentation.
  • Use appropriate equipment to pick goods in the required sequence, ensuring all details are correct (SKU, quantity, serial number, etc.).
  • Verify the accuracy of the pick list to the customer's actual documentation and report exceptions to the relevant area.
  • Pack goods in accordance with each customer's defined requirements and any legal or dangerous goods requirements.
  • Sign the pick and pack documentation and accurately complete all relevant information and send details promptly to the office.
  • Prepare goods for dispatch by matching labels to the appropriate goods and moving goods to the relevant area.
  • Dispatch goods to the approved carrier, providing guidance when needed on the correct procedural checks to be followed to ensure that the goods are accurate and complete.
  • Use equipment to correctly load freight/goods in accordance with the driver's specific requirements.
  • Process all types of returns (receive, check, allocate area, report, etc.) in accordance with defined procedures and specific customer requirements.
Requirements
  • Experience in a FedEx SCS warehouse operation with a good knowledge of the operation and the requirements of its key customers.
  • Competent at picking and packing with a good knowledge of relevant working methods.
  • Good planning and organizing skills with the ability to determine and coordinate sequences of tasks for self and others.
  • Experience of working effectively with multiple work processes and procedures.
  • Good interpretation skills with experience of translating customer-specific instructions into actual requirements.
  • Basic skills in using technology, e.g., scanner/printer/intranet, with the ability to perform basic maintenance tasks.
What We Offer

We offer a dynamic and challenging work environment, with opportunities for professional growth and development. Our team is committed to excellence, and we are looking for individuals who share our values and are passionate about delivering exceptional results.

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