Customer Support Specialist
hace 1 semana
About the Role:
We are seeking a highly skilled Customer Support Representative to join our team at Trykeep. As a key member of our customer service team, you will play a crucial role in ensuring our customers receive the highest level of support and satisfaction.
Responsibilities:
- Respond to customer inquiries and resolve issues promptly and effectively.
- Provide comprehensive product support and training to customers, guiding them through the features and functionalities of our innovative fintech solutions.
- Collaborate closely with cross-functional teams to foster a customer-centric approach and ensure that customer feedback is effectively communicated and addressed.
- Identify and escalate technical issues to the appropriate teams, working diligently to ensure prompt resolution and customer satisfaction.
- Contribute to the continuous improvement of customer support processes and procedures, advocating for enhancements that streamline customer interactions and elevate the overall support experience.
Requirements:
- 1-2 years of experience in customer support, ideally within the fintech or startup industry.
- Exceptional communication skills, both written and verbal, enabling effective engagement with customers and comprehensive support.
- Strong problem-solving skills and the ability to work independently, empowering you to handle customer issues with confidence and efficiency.
- Familiarity with CRM systems and various support tools, allowing seamless navigation of customer interactions and a streamlined support process.
- Detail-oriented and dedicated to delivering high-quality work, consistently striving to exceed customer expectations and provide unparalleled support.
What We Offer:
- A dynamic team of passionate professionals making a lasting impact in the fintech landscape.
- A fully inclusive and remote-friendly company culture that values diversity and work-life balance.
- The opportunity to shape the future of Canadian fintech with a key role in our transformative mission.
- The chance to drive data strategies and initiatives, contributing significantly to our growth trajectory.
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