IT Support Lead Specialist
hace 2 semanas
Avantor is seeking a highly skilled and experienced IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our employees and customers.
Key Responsibilities- Technical Support: Provide first-level technical support to employees and customers, resolving issues and escalating complex problems to senior technical staff.
- Network and Systems Administration: Manage and maintain our local and wide area networks, computer systems, software, peripherals, and telecommunications.
- Incident Management: Respond to and resolve technical incidents in a timely and efficient manner, providing updates and tracking progress.
- Training and Development: Provide training and guidance to junior technical staff and employees on technical procedures and best practices.
- Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Education: Degree in Computer Systems, Communications and Electronics engineering or related field.
- Experience: 3-4 years of experience in IT support and technical leadership.
- Language: Bilingual (Spanish and English).
- Skills: Strong technical knowledge of Microsoft Outlook, MS Exchange, Windows 2K, 11, and Windows Server, as well as PCs, Wintel, Software Center, SAP, and Sovos interface.
- Soft Skills: Excellent communication and customer service skills, with the ability to work independently and as part of a team.
Avantor is a global leader in the life sciences industry, providing innovative solutions and services to support the development and delivery of life-changing science. We are committed to creating a diverse, equitable, and inclusive culture that values the contributions of all employees.
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