IT Support Lead Specialist

hace 2 semanas


Valle de Chalco Solidaridad, México Avantor A tiempo completo
About the Role

Avantor is seeking a highly skilled and experienced IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our employees and customers.

Key Responsibilities
  • Technical Support: Provide first-level technical support to employees and customers, resolving issues and escalating complex problems to senior technical staff.
  • Network and Systems Administration: Manage and maintain our local and wide area networks, computer systems, software, peripherals, and telecommunications.
  • Incident Management: Respond to and resolve technical incidents in a timely and efficient manner, providing updates and tracking progress.
  • Training and Development: Provide training and guidance to junior technical staff and employees on technical procedures and best practices.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
Requirements
  • Education: Degree in Computer Systems, Communications and Electronics engineering or related field.
  • Experience: 3-4 years of experience in IT support and technical leadership.
  • Language: Bilingual (Spanish and English).
  • Skills: Strong technical knowledge of Microsoft Outlook, MS Exchange, Windows 2K, 11, and Windows Server, as well as PCs, Wintel, Software Center, SAP, and Sovos interface.
  • Soft Skills: Excellent communication and customer service skills, with the ability to work independently and as part of a team.
About Avantor

Avantor is a global leader in the life sciences industry, providing innovative solutions and services to support the development and delivery of life-changing science. We are committed to creating a diverse, equitable, and inclusive culture that values the contributions of all employees.


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