Customer Support Specialist

hace 1 día

Guadalajara, Jalisco, México Traba A tiempo completo

Job Summary:

We are seeking a highly motivated and organized Operations Specialist to join our team at Traba. As an Operations Specialist, you will play a key role in onboarding workers into temporary roles within sectors like manufacturing, logistics, and warehousing.

Key Responsibilities:

  • Full-Cycle Recruitment: Conduct full-cycle recruitment, including sourcing, screening, interviewing, and placing candidates for light industrial roles.
  • Client Coordination: Work closely with the Territory Operations Team to understand each customer's unique needs and preferences.
  • Effective Communication: Communicate with users on the app to effectively fill open positions and ensure seamless workflow.
  • Recruitment Tools Utilization: Utilize various recruiting tools and platforms to attract and engage with potential candidates.
  • Job Posting: Write and post job descriptions on job boards and other relevant platforms to reach a wider audience.
  • High Volume Calling: Make a high volume of calls to workers across different time zones to ensure shift coverage and maintain a positive and persistent approach.
  • Interview Coordination: Coordinate and schedule interviews between candidates and clients to ensure a smooth hiring process.
  • Feedback Provision: Provide timely and constructive feedback to candidates and the Territory Operations Team to improve performance and efficiency.
  • Repetitive Tasks: Perform repetitive tasks daily with consistency and attention to detail to maintain a high level of productivity.
  • Flexibility: Be adaptable to be placed where there is demand, with little downtime, and thrive in a fast-paced, results-driven environment.

Qualifications:

  • Experience: Recent college graduate or 2+ years of professional experience preferred but not required at a fast-paced company in business support, customer support, or similar role.
  • Skills: Excellent communication skills, both verbal and written, a strong work ethic, ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines.
  • Attitude: Enthusiastic and positive attitude and care for our workers.

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