Revenue Operations Specialist

hace 1 día


Xico, México Zendesk, Inc. A tiempo completo
Job Description

**About the Role**

Zendesk, Inc. is seeking a detail-oriented and organized Revenue Operations Analyst to join our Revenue Operations team in Mexico City. As a key member of our team, you will play a crucial role in supporting our sales organization in our commerce to cash processes to ensure deals align with our corporate strategies, are compliant, and meet our business goals.

Key Responsibilities:

  • Partner with sales representatives to teach best practices and help prepare large and/or strategic deals for management review.
  • Serve as a trusted advisor to guide sales representatives through the deal flow process and review Service Orders to ensure they conform to finance audit reviews and revenue recognition policies.
  • Consult sales on non-standard deal structures, pricing models, and commercial terms.
  • Provide ticketing support for all Sales, Billing, and Provisioning related issues from internal and external customers.
  • Ensure the billing system reflects correct information for each customer according to contract terms.
  • Drive proactive communication with internal business partners such as Sales, Finance, Legal, Revenue Recognition, and Sales management on any urgent orders or exceptions.
  • Ensure SOX compliance by assisting and preparing monthly/quarterly AR close items.
  • Support ad-hoc reporting and projects focusing on process improvement and automation.

Requirements:

  • Bachelor's degree in Business or Finance.
  • 2+ years of experience working with, supporting, and advising Sales and other cross-functional teams.
  • Flexibility with schedule due to end of month/quarter demands.
  • Willingness to work during West Pacific hours.
  • Energetic, dedicated, and self-driven.
  • Ability to work independently within a team environment.
  • Familiarity with basic accounting concepts and principles.
  • Analytical skills and experience with contract management.
  • Experience with Salesforce (SFDC), Salesforce CPQ, and Zuora (plus).
  • Experience with SaaS subscription billing model (plus).

About Zendesk

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital-first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere.

Our Values

We are an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.



  • Xico, México Brightcove, Inc. A tiempo completo

    Job SummaryBrightcove, Inc. is seeking a highly skilled Revenue Operations Specialist to join our team. As a key member of our revenue operations function, you will play a critical role in ensuring the accuracy and integrity of our financial data.Key ResponsibilitiesLead initiatives to streamline data reconciliation processes, enhancing efficiency and...


  • Xico, México Glia A tiempo completo

    About the Role:Glia is expanding its Revenue Operations team in Mexico and we are looking for a highly skilled and detail-oriented professional to join our team as a Revenue Operations Specialist.Key Responsibilities:Support our go-to-market team by reviewing activity, compiling data, and making actionable conclusions/recommendations.Research, identify, and...


  • Xico, México Brightcove, Inc. A tiempo completo

    Revenue Operations AnalystYour role as a Revenue Operations Analyst will be to provide strategic business insights to management, driving informed decision-making. Key responsibilities include maintaining reporting and analysis packages, supporting process improvements in the CRM system, and collaborating with the global sales organization to address...


  • Xico, México Unlimit A tiempo completo

    About UnlimitUnlimit is a global fintech company with a strong presence in the financial services industry. Our mission is to provide our customers with a sense of stability and security in the ever-changing financial landscape.About the Job:We are seeking a highly skilled Senior Revenue Operations Specialist to join our team. As a key member of our finance...


  • Xico, México Zendesk A tiempo completo

    **Job Summary**Zendesk is seeking a detail-oriented and organized Revenue Operations Analyst to join our Revenue Operations team. A successful candidate will be a self-starter with a strategic leadership mindset, able to manage time and balance responsibilities in a dynamic, rapidly evolving environment.**Key Responsibilities**Partner with sales...


  • Xico, México Tiktok A tiempo completo

    Job SummaryTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. As a key member of our Sales Operations and Planning team, you will play a crucial role in enabling our sales teams to drive revenue at scale efficiently and strategically.Key ResponsibilitiesManage all aspects of revenue...


  • Xico, México Nutanix A tiempo completo

    **Job Summary**The Revenue Operations Specialist will play a pivotal role as the primary engagement resource with our Inside Sales organization and Global Programs organization. These organizations have approximately 200 resources globally who support all aspects of sales.**Key Responsibilities**Work closely with leadership team on a wide range of topics...


  • Xico, México Secure Code Warrior Limited A tiempo completo

    Job SummarySecure Code Warrior Limited is seeking a highly skilled Revenue Operations Lead to join our team. As a key member of our revenue operations team, you will be responsible for driving process improvements, managing sales systems, and providing actionable insights to support our sales and marketing efforts.Key ResponsibilitiesProject Management:...


  • Xico, México Flix A tiempo completo

    About the RoleWe are seeking a highly motivated and driven Revenue Management Specialist to join our team at Flix. As a key member of our Revenue Management team, you will play a crucial role in optimizing our revenue streams and ensuring accurate financial reporting.Key ResponsibilitiesPerform pricing and revenue management functions to establish and manage...


  • Xico, México Warner Bros. Discovery A tiempo completo

    Job SummaryWe are seeking a highly skilled Residuals Operations Specialist to join our team at Warner Bros. Discovery. As a key member of our Residuals team, you will play a critical role in ensuring the accuracy and compliance of residual payments to cast and crew members.Key ResponsibilitiesMaintain show folders and gather required documentation from...


  • Xico, México Ttec A tiempo completo

    About the RoleWe are seeking a highly skilled Revenue Assurance Analyst to join our team at TTEC. As a Revenue Assurance Analyst, you will play a critical role in ensuring the accuracy and integrity of our financial data.Key ResponsibilitiesAssist with financial contract review and determination of proper revenue recognition and invoicing specifications for...


  • Xico, México Feverup A tiempo completo

    {"title": "Sales Operations Specialist", "description": "At Fever, we're on a mission to democratize access to culture and entertainment. We're looking for a Sales Operations Specialist to join our Mexico team and help us achieve our goal.The ideal candidate will have a strong background in sales operations and be able to manage our internal Back Office...


  • Xico, México Citigroup Inc. A tiempo completo

    Operations Support SpecialistCitigroup Inc. is seeking a highly skilled Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for providing day-to-day operations support in alignment with Citi operations support infrastructure and processes.Key Responsibilities:Perform in-depth evaluation of basic...

  • Operations Specialist

    hace 2 semanas


    Xico, México Factor Uno A tiempo completo

    Job Summary:Factor Uno is seeking a highly skilled Operations Specialist to join our team. As an Operations Specialist, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Monitoring and Management: Detection and management of alerts on NOC monitoring platforms, as well as the life cycle of the...

  • Operations Specialist

    hace 2 semanas


    Xico, México Factor Uno A tiempo completo

    Job Summary:Factor Uno is seeking a highly skilled Operations Specialist to join our team. As an Operations Specialist, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Monitoring and Management: Detection and management of alerts on NOC monitoring platforms, as well as the life cycle of the...


  • Xico, México Citigroup Inc. A tiempo completo

    Operations Support SpecialistThe Operations Support Specialist plays a vital role in ensuring the smooth operation of Citigroup's business processes. This entry-level position is responsible for providing day-to-day operations support, including record maintenance, account management, and imaging. The successful candidate will serve as a liaison between...


  • Xico, México Stripe A tiempo completo

    About the Role**Financial Crimes Operations Team**We are seeking a highly skilled and detail-oriented individual to join our Financial Crimes Operations Team as a Financial Crimes Operations Specialist. As a member of this team, you will play a critical role in supporting Stripe's mission to increase the GDP of the internet by providing operational leverage...


  • Xico, México Citi A tiempo completo

    Job Summary:The Operations Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Operations...

  • Operations Specialist

    hace 1 día


    Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De... A tiempo completo

    About Servicios Comerciales Amazon Mexico S. De R.L. De...Job Title: Operations SpecialistJob Summary:We are seeking a highly motivated and detail-oriented Operations Specialist to join our team at Servicios Comerciales Amazon Mexico S. De R.L. De... Our ideal candidate will have a passion for customer experience and a strong analytical mindset. As an...


  • Xico, México Citigroup Inc. A tiempo completo

    Operations Support SpecialistCitigroup Inc. is seeking an experienced Operations Support Specialist to join our team. As an Operations Support Specialist, you will be responsible for providing day-to-day operations support in alignment with Citi operations support infrastructure and processes.Key Responsibilities:Perform in-depth evaluation of basic...