Senior Principal Customer Success Manager

hace 1 mes

Guadalajara, Jalisco, México Ll Oefentherapie A tiempo completo
Job Summary

Oracle's Customer Success Organization is embarking on a transformative journey to redefine customer experience. As a Customer Success Manager, you will partner with Oracle Cloud customers to accelerate business value and return on investment. Your expertise will drive maximum adoption of Oracle solutions, identify renewal and expansion opportunities, and foster high-value relationships with customers.

Key Responsibilities:

  • Act as the primary point of contact for customers, building and fostering relationships with key stakeholders to solidify our partnership.
  • Drive maximum adoption of Oracle solutions and identify renewal and expansion opportunities.
  • Develop a holistic understanding of customer plans, goals, and desired outcomes to provide recommendations for accelerating business and technology objectives.
  • Collaborate with cross-functional teams to drive customer implementation towards success and proactively identify risks.
  • Effectively communicate insights and data-informed points of view to customers, implementation partners, and internal resources.

Requirements

8-10+ years of customer-facing experience as a business practitioner and communicator.

5+ years of proven experience in SaaS Implementations.

Proven ability to utilize a cloud lifecycle methodology focused on reviewing implementation project plans, governance structure, team composition, and other project-related artifacts to assess risk and provide best practice guidance.

Bachelor's degree in business or other related degree and/or equivalent years of experience.

Strong presentation skills, including the ability to effectively communicate insights and data-informed points of view to customers, implementation partners, and internal resources.

Strong consulting skills and proven results working as a trusted advisor to drive business value for customers.

Strong executive communication and presence skills to drive effective and influencing conversations at the executive level.

Good understanding of enterprise architecture principles strongly preferred.

Ability to quickly grasp and distinctly explain technological and business concepts.

About Us

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance, and retirement options.

We encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process.

Disclaimer

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans' status.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer.

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