Help Desk Specialist

hace 7 días


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Ria is a leading provider of innovative money transfer services, committed to delivering exceptional customer experiences. We are seeking a skilled Help Desk Analyst to join our team.

Key Responsibilities:

  • Provide first-level technical support to our agents, resolving technical issues and ensuring the operability of our web system.
  • Diagnose and resolve software issues, receiving and responding to technical requests through various channels.
  • Offer excellent customer service, providing timely and effective support to our clients.
  • Assign authorized permissions, create usernames and passwords, and perform PC approval and registration.
  • Provide remote connection assistance, review computer systems, and ensure requirements verification.

Requirements:

  • Work experience in an IT background or a strong interest in IT.
  • High knowledge of the Office Pack.
  • Excellent communication skills, both oral and written.

Benefits:

  • Competitive salary.
  • 1 month of Aguinaldo (Christmas bonus).
  • 15 days' vacation.
  • Life insurance.
  • Food vouchers.
  • Work-life balance.

Ria values diversity and is an equal-opportunity employer, committed to providing equal opportunities to all employees and applicants, regardless of their background or characteristics.



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