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Ria Financial Group is seeking a highly skilled and motivated Help Desk Analyst to join our team. As a Help Desk Analyst, you will play a critical role in providing exceptional customer service and technical support to our agents and correspondents globally, and corporate stores via the internet.
Key Responsibilities- Technical Support: Provide timely and effective technical support to agents and correspondents via various communication channels, including email and chat.
- Issue Resolution: Diagnose and resolve technical software issues presented by agents to ensure the operability of our Web System.
- Customer Service: Provide excellent customer service related to web support assistance, including creating usernames and passwords for authorized agents, correspondents, and corporate stores.
- System Administration: Assign authorized permissions, perform PC approval and registration, and provide web site training.
- Reporting and Quality Assurance: Report errors in the web page web support and review computer systems to ensure requirements verification.
- Work Experience: Previous experience in an IT background or IT interest is highly desirable.
- Technical Skills: High knowledge of the Office Pack and excellent communication skills (both oral and written).
Ria Financial Group is a leading money transfer company committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.
We contribute to helping communities, families, and individuals get ahead by providing a fast, convenient, and safe service. Our mission is to deliver our customers' hard-earned money straight into the hands of those who need it most.
We are people serving people and we never, ever forget that.
Benefits- Competitive Salary: Our package includes a competitive salary.
- Benefits Package: We offer a comprehensive benefits package, including life insurance, food vouchers, and work-life balance.
Ria Financial Group values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
