Desktop Support Specialist

hace 3 semanas

Ciudad de México, Ciudad de México Axiom Technologies A tiempo completo

Axiom Technologies is a global IT services partner providing medium to large-scale enterprises with tailored technical support. Learn more about our services by visiting our website.

We are seeking a skilled resource to provide on-site and on-call assistance to end-users within our organization's desktop computing environment, ensuring timely and accurate service delivery.

Key Responsibilities:

  1. Provide first/second-level contact and problem resolution for customer issues.
  2. Answer client questions in a professional manner.
  3. Accept and deliver all service calls assigned within the established service level agreement.
  4. Meet established customer service satisfaction criteria as outlined in our guidelines and policies.
  5. Install, upgrade, support, and troubleshoot Windows operating systems and Microsoft Office applications.
  6. Complete real-time reporting of all calls as documented in our policies and guidelines.
  7. Follow established policies, guidelines, and documents to ensure successful service delivery.
  8. Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by service agreements.
  9. Provide timely communication on issue status and resolution.
  10. Understand all safety policies and guidelines and work within their guidelines on a daily basis.
  11. Maintain ticket updates for all reported incidents.
  12. Perform break-fix, fault diagnosis, and resolution.
  13. Additional requirements may exist if employment is extended.

Required Skills and Experience:

  1. Windows 7 & 10, MS Office 2010/2013/2016/365.
  2. Ability to communicate technical issues with clients.
  3. Ability to drive to client locations.
  4. Perform general preventative maintenance tasks on computers, laptops, printers.
  5. Perform remedial repairs on desktops, laptops, printers, and other peripheral equipment.
  6. Ability to lift and move computer equipment up to 50 lbs.
  7. Must be able to pass annual criminal and motor vehicle background checks.
  8. Ability to pass agility tests at hire or at time of internal transfer and every 3 years thereafter.
  9. Broad experience in IT with a basic understanding of networks, servers, audio/visual, smart devices, and telecoms.

In-depth Knowledge:

  1. Hands-on experience in networking.
  2. Knowledge about data centers.
  3. Windows operating systems (e.g., XP, Vista, Windows 7, 10).
  4. Microsoft Office applications.
  5. Active Directory.
  6. Perform remedial repairs on desktops, laptops, printers, and other peripheral equipment.
  7. Install, upgrade, support, and troubleshoot printers and computer hardware.
  8. Mobile device management, including iOS and Android devices.
  9. Mac operating system to support Apple PC users.
  10. Use diagnostic tools to troubleshoot network connectivity and workstation hardware/software issues.
  11. Will to work off-hours and weekends when required for projects or emergency support.

Qualifications:

  1. At least two of the following:
  2. Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application.
  3. CompTIA A+, Microsoft Certified Professional (MCP) or better.

Experience:

  1. 1-2 years of relevant experience.
  2. Ready to travel 10-20 miles as per the requirement.

Perks and Benefits:

  1. Flexible work arrangement (rostering system).
  2. Experience with various IT projects and work cases.
  3. Be your own boss (take IT requests and work cases of your own choosing).

Next Steps:

Apply for this role by forwarding your resume to Axiom Technologies.

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