Business Development Manager, Client Success
hace 2 meses
At SpotOn: Corporate, we're empowering local businesses to thrive and grow with innovative payment and software solutions. Our mission is to revolutionize the way restaurants, bars, retail shops, and small enterprises operate by providing cutting-edge tools and exceptional support.
We've recently made a significant impact:
Named one of Fast Company's Most Innovative Companies
- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We're committed to delivering outstanding results and making a positive impact on our clients' success.
As a Business Development Manager, you will play a crucial role in ensuring client satisfaction and delivering exceptional service through coaching, mentoring, and supervision of the Client Success team. You will be responsible for:
- Coaching and mentoring CSMs to achieve increased portfolio health, improved retention, and less At Risk
- Mentoring and coaching CSMs to develop their skills and knowledge in portfolio management, customer success, and sales
- Developing and implementing strategies to improve client engagement, retention, and growth
- Collaborating with cross-functional teams to address client needs and resolve issues promptly
Your expertise and experience will enable you to make a tangible difference in the lives of our clients and drive business growth. If you are passionate about delivering exceptional results and making a lasting impact, this role may be an ideal fit for you.
Requirements:
We are seeking a highly skilled and experienced professional who possesses:
- A strong background in business development, client success, or a related field
- Excellent verbal and written communication skills, with the ability to build strong relationships with clients and internal stakeholders
- Proven experience in developing and executing successful business strategies and plans
- Strong analytical and problem-solving skills, with the ability to think critically and creatively
- A bachelor's degree in a relevant field, such as business administration, marketing, or communications
Estimated Salary: $80,000 - $110,000 per year
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