District Training Specialist

hace 4 semanas

Nuevo Laredo, Tamaulipas, México Expeditors A tiempo completo
Job Description

At Expeditors, we are seeking a highly skilled and experienced District Trainer to join our team. As a District Trainer, you will play a critical role in delivering high-quality training programs to our employees, ensuring they have the skills and knowledge needed to excel in their roles.

Key Responsibilities:
  • Deliver minimum 2 ILT (Instructor Led Training) per quarter for the Corridor.
  • Exemplify and Teach Our Culture, Mission and Goals.
  • Follow the 10 Critical Success Factor and the 'What's expected of a Supervisor' guidelines.
  • Completes required trainings and 52 per year (4.33 per month) hours timely.
  • Own your self-development. Prepare, follow-up and execute on your personal development goals.
  • Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department and branch /corridor staff.
  • Ensure understanding and compliance of company controls, policies, processes and procedures.
  • Ensure strong knowledge and proper use of all Expeditor systems and tools, especially PDC, Smart Recruiter and Employee Development tools.
  • Participate and contribute to the development of the strategic plan for Employee Training and development to create carrier path for employees at all levels.
  • Execute department TBP priorities and projects goals.
  • Efficient management of the Training & Personnel Development assigned priorities and projects and action plan to increase employee development and employee satisfaction.
  • Monitors Employee Development Performance management reports:
  • Employee Performance Evaluations
  • 1:1s
  • Required Trainings
  • 52 hourstrainings
  • Smart Recruiter process
  • Recognitions
  • Proactive and efficient communication flow with department Managers and corridor staff accordingly.
  • Participate in weekly department meetings and provide projects updates.
  • Evaluate training needs of the branch / corridor, develop and implement training programs.
  • Training & Development Programs for Agents, Leads and / or Supervisors as per annual plan.
  • Effectively manage existing and new training development programs. Conduct effective check-in meetings, resulting in participants engagement in the participation and taking full advantage of the program and the learning.
  • Effectively plan and conduct new hire orientation sessions and coordinate with branch staff to ensure
  • 100% completion.
  • Deliver Instructor training led courses for all employees based at the Branch/Corridor.
  • Support departments to plan training in order to meet training requirements (in compliance with the
  • Operational Process Standards and company policy).
  • Assist management team in determining and following-up on employees personal development plans.
  • In liaison with managers provide skills gap analysis within teams and develop individual training plans for employees to address the training needs.
  • Effectively lead, coordinate and implement global, regional and external trainings.
  • Work with product managers to deliver classroom trainings, on-the-job trainings, branch meetings, conferences, and workshops.
  • Deliver training sessions to train new Managers and Supervisors on Training and Personnel development resources such as: Development and recognition programs, and systems and tools such as PDC, Smart Recruiters, formats etc.
  • Publish and maintain updated training programs information in SharePoint.
  • Publish and communicate the training schedule for the branch/corridor in the PDC at least four weeks as soon as possible depending on the training.
  • Advise employees on the training programs available.
  • Support the Level 1 trainer certification for supervisors and managers at the Branch/Corridor.
  • Ensure that testing and evaluation for training provided by corridor personnel are conducted.
  • Assist managers, Supervisors and Leads in developing job descriptions for the different positions to establish consistency of each position's profile and clear expectations across the Corridor.
  • Effectively manage employee recognition programs.
  • Effective coordination of the monthly Branch Meetings.
  • Post job posting in Smart Recruiters system and follow up with Managers and Supervisors to ensure consistency in the applicability of the process.
  • Assist managers in conducting prescreening for potential candidates for organizational and position fit.
  • Ensure effective management of pipeline of candidates for current and future employment opportunities, to increase efficiency in the candidate selection process for the corridor.
  • Conduct employee surveys as needed.
  • Attend monthly Branch Trainer conference calls.
  • Participate in MRM and Branch meetings to communicate any trainings updates.
  • Assist the Employee Satisfaction Committee in the coordination of the events as needed.
  • Actively participate in the optimization of tools and continuously improve the efficiency and quality of
  • the service to the Corridor personnel.
  • Have a mindset of continuous improvement in all processes and programs.
  • Escalate necessary issues to Training and Personnel Development Manager, Service manager or
  • District Manager.
Finance:
  • Manage execution of credit policy when applicable related to expenses for the T&D programs.
Qualifications:
  • Skills and experience to be the most effective in this position:
  • • Degree (preferred level): Bachelor's degree in Business Administration, Human Resources or equivalent combination of education and experience.
  • • 2-3 years of experience in Training and Development Programs, preferred.
  • • Knowledge of company provided training and development systems and tools
  • • Ability to conduct instructor led trainings at supervisor and manager level.
  • • Exhibit a leadership style that empowers, coaches, mentors, and fosters a cohesive team environment always prioritizing employee satisfaction.
  • • Customer Satisfaction oriented.
  • • Ability to relate and influence to employees at all levels.
  • • Strong interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations.
  • • Strong organizational skills and time management.
  • • Strong project management skills, including planning, time management and attention to detail.
  • • Ability to complete work within standard procedures, guidelines and office policies.
  • • Self-driven personality.
  • • Strong computer skills, including knowledge of all Microsoft Office applications.
  • • English and Spanish fluency.

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