Technical Lead for Organization and Support Leader for Peers

hace 2 días

Veracruz, Veracruz-Llave, México Amazon A tiempo completo

About This Role

We are seeking a highly skilled and experienced Support Engineering Manager to join our team at Audible, an Amazon company. As a Support Engineering Manager, you will play a key role in connecting our listeners with millions of stories by imagining, designing, developing, and testing the software and applications that make up our platform.

Key Responsibilities

  • Anticipate and seek out obstacles before they occur, and implement solutions that allow our engineers to fulfill strategic and tactical business goals.
  • Coach teams to deliver visionary products and programs to deliver the most value for our millions of customers.
  • Be a technical lead for organization and a support leader for peers across the company.
  • Have a solid understanding of the business as it relates to the team's supported services.
  • Lead or participate in team-wide user groups to exchange support information, procedures, and best practices.
  • Build expertise in system design and configuration and contribute to architecture design for the team.
  • Be involved in all major technical decisions in the team, and work with development and QA teams to help increase service supportability, scalability, and performance.
  • Lead moderate initiatives that span multiple services such as efficiency and scaling.
  • Manage team-wide outages ensuring accurate documentation and timely resolution.
  • Define aggressive SLAs and drive the team to meet them through metrics creation and analysis.
  • Conduct team planning and reviews.
  • Have an understanding of the technologies, tools, procedures, resources, and best practices used to improve operational excellence.
  • Determine best practices for code management, support, code builds, and code deployments.
  • Participate and drive operational excellence across your team.
  • Take a role in the strategic direction of the team.
  • Display leadership core values and lead people.

About Audible

Audible is the leading producer and provider of audio storytelling. We spark listeners' imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers' daily lives. Our hybrid workplace model gives employees the flexibility to work from our common office space or remotely. For more information, please visit our website.

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