Lead Customer Trust Analyst
hace 2 días
About the Role
In this opportunity as a Lead Customer Trust Analyst - Premier Customer Program, you will:
- Develop and execute strategies to build and expand the Customer Trust program for Premier Customers and top-tier legal firm clients.
- Proactively engage with customers to provide key security information and support their information security and compliance requirements.
- Provide guidance and leadership for the execution of work related to engagements with Premier Customers.
- Act as an initial point of escalation for top customers and collaborate with domain experts, peers, and partners to resolve complex security issues.
- Track, verify, and collect data for reporting and metrics purposes to inform business decisions.
- Report back to the business on the current state of customer security and identify control gaps impacting relationships with clients.
- Review and approve responses completed by others to ensure quality and continuity of responses going to Premier Customers.
- Provide key leadership for the execution of customer security audits to support customer requests and remediation of open customer findings.
- Report on status of initiatives to all levels in the organization.
- Participate as a member of the Information Customer Trust tier 2 team, mentor junior team members, and serve as a point of escalation.
- Contribute to and achieve business and departmental goals and objectives.
About You
You're a fit for the role if your background includes:
- Bachelor's degree in a STEM-related area.
- Holds or is able to attain industry-related certifications such as GSEC, CISSP, CISA, CISM, ITIL.
- Broad understanding of Information Security concepts both technical and compliance.
- Ability to identify security and business risks effectively to lead customer engagements.
- Excellent customer management skills and experience engaging with customers on security compliance topics and serving to meet customer objectives.
- Ability to articulate security topics with expertise and poise to both technical and non-technical audiences.
- Able to effectively interact with both technical and business stakeholders.
- Able to work effectively at all levels of an organization with the ability to communicate design rationale and influence others to move toward consensus.
- Strong critical thinking and group facilitation skills.
- Works with urgency and keen awareness of customer needs.
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