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Customer Support Specialist

hace 2 meses

Ciudad de México, Ciudad de México Localizationacademy A tiempo completo
{"Job Title": "Customer Support Specialist", "Job Description": "Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team at Localizationacademy. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and ensuring their issues are resolved in a timely and professional manner.

Key Responsibilities
  • Provide support to customers via chat and email, including password resets and other technical issues.
  • Translate and proofread content as needed to ensure accuracy and quality.
  • Work collaboratively with our team to resolve customer issues and improve our support processes.
  • Stay up-to-date with our products and services to provide informed support to customers.
Requirements
  • Native reading and writing skills in Japanese.
  • Fluent reading and writing skills in English.
  • Experience in translation and/or localization is an asset.
  • Strong logical thinking and problem-solving skills.
  • Excellent communication and customer service skills.
What We Offer
  • A dynamic and entrepreneurial culture.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
About Us

Localizationacademy is a leading provider of localization services to the gaming industry. We are passionate about helping game developers bring their products to market and connect with players around the world.

", "lang_code": "en-US"}