Field Service Representative

hace 19 horas


Monterrey, Nuevo León, México Pressco Technology A tiempo completo

**Job Summary**

Pressco Technology is seeking a highly skilled and experienced Field Service Representative to join our team. As a Field Service Representative, you will be responsible for installing new systems and upgrades at customer sites throughout Mexico, USA, and backup South America.

**Key Responsibilities**

  • Install new systems and upgrades at customer sites
  • Perform all mechanical, electrical, and pneumatic troubleshooting and integration
  • Read schematics, electrical drawings, system diagrams, and utilize electronic media
  • Conduct product-specific system familiarization training onsite for end users
  • Provide aid, support, and training to our customers in a professional manner
  • Perform equipment inspections and onsite system audits
  • Provide detailed timely follow-up to Pressco management team, OEM's, and customers
  • Submit trip reports, timecard entry, and expense reports on time

**Requirements**

  • Bilingual; fluent in English, Spanish (required)
  • Technical degree, military experience, or certified trade training
  • 5+ years' experience troubleshooting and repair of computers, electro-mechanical, and/or pneumatic systems
  • Current or recent Field Service experience strongly preferred
  • Must be technically savvy; innovative, quick to learn and adapt to new technology
  • Computer Skills; high degree of competency with Windows platforms, OS navigation, MS Office products, hardware/software, and network troubleshooting
  • Must have excellent demonstrated writing skills, and be able to document detailed reports
  • Must have a positive professional attitude and be customer-focused
  • Must be detail-oriented, well-organized, self-motivated, with strong interpersonal skills
  • Exceptional at managing time and able to complete assigned projects independently
  • Must be experienced at planning and performing preventative maintenance
  • Thorough follow-up is a key responsibility and expectation for this job
  • Must be flexible and open to a fluid schedule and working environment

**Preferred Qualifications**

  • High-Speed Vision experience or other (Vision, X-Ray, Infra-Red, Magnetic, etc.) types of processor-based inspection system experience is a plus
  • Technical writing experience is a plus
  • PLC programming is a plus
  • Technical Training experience is a plus
  • Technical Support experience is a plus
  • Metal Fabrication and Welding is a plus

**Language**

English (required)

**Willingness to Travel**

100% (required)



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