Technical Support Specialist

hace 4 días


Zapopan, Jalisco, México Advantech A tiempo completo
About Advantech

Advantech is a global leader in IoT intelligent systems and embedded platforms. Founded in 1983, we are a trusted provider of innovative products, services, and solutions.

We aim to enable an intelligent planet with Automation and Embedded Computing products and solutions that empower the development of smarter working and living.

Job Description

A Presales Engineer or Technical Engineer is a key member of our IT sales team, responsible for understanding customer requirements and recommending the right products or services.

  • Bachelor's Degree in Electronics, Telecommunications, or IT-related field
  • Over 5 years of technical expertise
  • Proficiency in at least one programming language (e.g., Python, C#)
  • Excellent communication and presentation skills
  • Customer-oriented mindset (internal and external)
  • Organized and self-management skills
  • Project management experience
  • Leadership for early organizational growth
  • Sense of urgency and prioritization of activities
  • 90%-100% English proficiency
  • USA visa preferred
Responsibilities

The ideal candidate will:

  1. Develop detailed site reports on support delivered to internal and external customers
  2. Ensure company products align with consumer trends
  3. Consult on product development with management and sales teams
  4. Install, upgrade, and maintain systems and products
  5. Train sales people on product usage and specifications
  6. Support customers in installing, upgrading, and maintaining equipment/devices
  7. Review product specifications and gain in-depth knowledge of product specifications
  8. Analyze, support, and solve technical issues
Work Environment

We offer a Monday-to-Friday work schedule from 9:00 am to 6:00 pm, with benefits superior to Mexican law. This is a full-time position with a salary range of $35,000.00 - $45,000.00 per month, with an 8-hour workday.



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