Web Application Support Specialist

hace 1 mes


Ciudad de México, Ciudad de México Ecovadis A tiempo completo
About the Role

We are seeking a highly skilled Web Application Support Specialist to join our team at EcoVadis. As a key member of our Technology and Platform Services department, you will play a critical role in designing and securing the platform that underpins all of our offerings.

Key Responsibilities

  • Provide timely and effective support to users experiencing issues with our web applications and APIs.
  • Troubleshoot reported issues, diagnose bugs, and identify root causes to ensure prompt resolution.
  • Collaborate with end-users, functional analysts, and developers to identify and solve issues in our internally developed web applications.
  • Provide high-quality support to all users across the business, either through written or verbal communication.
  • Monitor logs and applications outages to actively respond to alerts and exceptions, and manage communication with affected users.
  • Ensure the quality of delivered fixes in a timely manner.
  • Participate in incidents to help with issue resolution and manage communication with affected users.

Requirements

  • Fluent written and spoken English.
  • Excellent written and verbal communication skills, customer service experience, and problem-solving skills.
  • Relevant diploma: Master or Engineer in Computer Science or other relevant degree is preferable.
  • Approximately 2-5 years of working experience in a Web Application Support environment, specifically in Azure .Net environment.
  • Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA).
  • Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.).
  • SQL and programming knowledge - code debugging.
  • Experience with Visual Studio and SQL Server.
  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
  • Experience in monitoring tools (Kibana, Azure App Insights, Sentry, site24/7, etc.).

What We Offer

At EcoVadis, we offer a competitive salary aligned with your experience, a casual and friendly environment, and opportunities to exchange and develop your skills within a multinational team. We also provide optional (fully covered or co-financed) health care, life insurance, and a Pension Plan. Our hiring team looks forward to reviewing your CV and cover letter/portfolio with a guaranteed response to every application.

Don't Fit All the Criteria? Please apply anyway to give our hiring team the opportunity to assess your skills and learn more about what you could bring to EcoVadis. We're interested in hiring capable people, regardless of professional and educational background.

Can the Hiring Process be Adjusted to Suit My Needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, please let the hiring team know.



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