ServiceNow Techno-Functional Analyst

hace 2 meses

Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

The ServiceNow Techno-Functional Analyst will support the design, prototype, implement, test, and deploy technical solutions within ServiceNow. This role also maintains the SSC community in their proper group assignments, skills, and roles respectively. Manages the global HR service provider portfolio from a day-to-day operational perspective, including day-to-day interactions, data, incident, and issue resolution between HR and Vendors /3rd party systems.

Key Deliverables

Understand HR Security business processes and translate them into ServiceNow data, workflows and reporting Handles specific HR service delivery process and functionalities in the front-end and backend of ServiceNow case knowledge and portal. Run and deliver reports for KPIs in the HR Shared Service Center Manage security roles, group assignments and skills for members in the Shared Service Center Assist with request intake and working with core business stakeholders for routine enhancement requests or defects. Design, develop, troubleshoot, debug, and deploy technical solutions. Support release management, review release summaries, and release readiness documents as needed. Assists HRSD Tech Team with backlog management and design workshops. Performs testing preview to ServiceNow upgrades, enhancements and new implementations Working with the vendor to ensure requirements effectively support the development and execution of test plans, including test case scenarios. Performs testing as needed in different tenants using test artifacts according to established methodologies and documenting evidence. Translating requirements into design documentation, including, but not limited to, workflows and detailed requirements documents. Support translations needs for HR systems, making sure the content is validated and understandable according to local languages. Contribute to change management and training efforts Escalate vendor incidents/outage/issues to appropriate CoE owning vendor relationship, as needed Knowledge of vendor Service Level Agreements Manage vendor invoice processing as necessary

Desired behaviors and attributes:

Effective vendor and partner collaboration Ability to identify and diagnose complex issues Ability to manage multiple stakeholders Resourcefulness and ability to find answers quickly Thorough with responses to inquiries and issues Excellent organizational skills Strong attention to detail Strong customer service focus Strong communication skills Highly knowledgeable in ServiceNow platform Skilled in facilitating workshops, gathering user requirements and confirming stakeholder sign-off Capable of managing stakeholder expectations effectively in terms of adherence to standards and delivery dates. Skilled in standard analysis and design techniques such as workflow modeling, use case design, entity relationship diagrams Skilled with process optimization techniques such as Failure Mode Effect Analysis and Value Stream Mapping

Knowledge, Skills, and Requirements:

Bachelor's degree in HR, Administration or Computer Science, or a related field 3+ years of experience in HR Shared Services or HR Operations Knowledge of HR policies, benefits, payroll, and other HR-related matters Experience with the ServiceNow platform and the HRSD module Strong analytical and problem-solving skills Excellent written and verbal communication skills in English Ability to work independently and as part of a team Strong organizational skills and attention to detail Ability to interact effectively with HRBPs and other stakeholders Proven time management skills, and a strong sense of urgency Ability to quickly comprehend requirements and carry out transactions under set standards Ability to establish effective professional working relationships Problem-solving skills and a customer service orientation Able to run reports, conduct audits and interpret data to conduct analysis Consistent exercise of judgment and escalation as necessary to resolve problems Strong work ethic, integrity and personal accountability Highly proficient in the use of applicable HR technology and MS Office, especially MS Excel and MS PowerPoint Possessing the ServiceNow System Admin certification is essential, as it demonstrates a foundational understanding of the platform, enabling the analyst to support and maintain the HRSD application effectively.​

Relocation Available:

No

  • ServiceNow Techno-Functional Analyst

    hace 2 días

    Guadalajara, Jalisco, México Ingredion Incorporated A tiempo completo

    ServiceNow Techno-Functional AnalystIngredion Incorporated is seeking a highly skilled ServiceNow Techno-Functional Analyst to support the design, prototype, implement, test, and deploy technical solutions within ServiceNow. This role also maintains the SSC community in their proper group assignments, skills, and roles respectively.Key...

  • ServiceNow Techno-Functional Analyst

    hace 1 día

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job SummaryThe ServiceNow Techno-Functional Analyst will play a crucial role in supporting the design, development, and implementation of technical solutions within ServiceNow. This position will also be responsible for maintaining the SSC community, managing the global HR service provider portfolio, and ensuring day-to-day interactions, data, incident, and...

  • ServiceNow Technical Analyst

    hace 2 días

    Guadalajara, Jalisco, México Ingredion Incorporated A tiempo completo

    ServiceNow Techno-Functional AnalystIngredion Incorporated is seeking a highly skilled ServiceNow Techno-Functional Analyst to support the design, implementation, and deployment of technical solutions within ServiceNow. This role will also maintain the SSC community, manage the global HR service provider portfolio, and handle day-to-day interactions with HR...

  • Servicenow Techno-functional Analyst

    hace 3 semanas

    Guadalajara, México Ingredion Incorporated A tiempo completo

    The **ServiceNow Techno-Functional Analyst** will support the design, prototype, implement, test, and deploy technical solutions within ServiceNow. This role also maintains the SSC community in their proper group assignments, skills, and roles respectively. Manages the global HR service provider portfolio from a day-to-day operational perspective, including...

  • ServiceNow Techno-Functional Analyst

    hace 1 semana

    Guadalajara, Jalisco, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    Job SummaryIngredion Global Business Services, S.A. de C.V. is seeking a highly skilled ServiceNow Techno-Functional Analyst to join our HR Shared Services team. As a key member of our team, you will be responsible for designing, implementing, and maintaining technical solutions within ServiceNow to support our HR Shared Services operations.Key...

  • ServiceNow Techno-Functional Analyst

    hace 1 mes

    Guadalajara, Jalisco, México Ingredion Incorporated A tiempo completo

    The ServiceNow Techno-Functional Analyst will support the design, prototype, implement, test, and deploy technical solutions within ServiceNow. This role also maintains the SSC community in their proper group assignments, skills, and roles respectively. Manages the global HR service provider portfolio from a day-to-day operational perspective, including...

  • ServiceNow Techno-Functional Analyst

    hace 2 meses

    Guadalajara, México Ingredion A tiempo completo

    The ServiceNow Techno-Functional Analyst will support the design, prototype, implement, test, and deploy technical solutions within ServiceNow. This role also maintains the SSC community in their proper group assignments, skills, and roles respectively. Manages the global HR service provider portfolio from a day-to-day operational perspective, including...

  • ServiceNow Techno-Functional Analyst

    hace 2 meses

    Guadalajara, México Ingredion Incorporated A tiempo completo

    The ServiceNow Techno-Functional Analyst will support the design, prototype, implement, test, and deploy technical solutions within ServiceNow. This role also maintains the SSC community in their proper group assignments, skills, and roles respectively. Manages the global HR service provider portfolio from a day-to-day operational perspective, including...

  • ServiceNow Techno-Functional Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Ingredion Incorporated A tiempo completo

    Job SummaryWe are seeking a highly skilled ServiceNow Techno-Functional Analyst to join our HR Shared Services team at Ingredion Incorporated. As a key member of our team, you will be responsible for designing, implementing, and maintaining technical solutions within the ServiceNow platform.Key ResponsibilitiesTechnical Solution Design and...

  • Business Systems Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Wipro A tiempo completo

    ServiceNow ITSM Techno-Functional AnalystAbout the Role:We are seeking a highly skilled ServiceNow ITSM Techno-Functional Analyst to join our team at Wipro. As a key member of our IT Service Management team, you will be responsible for gathering requirements for ITSM and integrations, developing and documenting ITSM requirements during workshops with...

  • ServiceNow HR Shared Services Analyst

    hace 4 días

    Guadalajara, Jalisco, México Ingredion Incorporated A tiempo completo

    Job SummaryWe are seeking a highly skilled ServiceNow Techno-Functional Analyst to join our team at Ingredion Incorporated. As a key member of our HR Shared Services team, you will be responsible for designing, implementing, and maintaining technical solutions within ServiceNow. Your expertise will be instrumental in supporting the day-to-day operations of...

  • ServiceNow Business Analyst

    hace 2 días

    Guadalajara, Jalisco, México Infosys A tiempo completo

    ServiceNow Business AnalystAs a ServiceNow Business Analyst at Infosys, you will play a crucial role in driving business value by analyzing and improving business processes, systems, and user needs. Your primary responsibility will be to develop a clear understanding of the client's desired business needs and end state, and to conceptualize and visualize...

  • Business Analyst- ITOM

    hace 3 semanas

    Guadalajara, México Wipro A tiempo completo

    ServiceNow ITSM techno functional Analysist , Experience in Requirement gathering for ITSM and integrations.Develop and document the ITSM requirements during the workshops with the business stakeholders.Desing and document Foundation data mapping and foundation data visibility across ITSM and Case applications.User story documentations with Test case design...

  • ServiceNow Business Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Infosys A tiempo completo

    About the RoleWe are seeking a highly skilled ServiceNow Business Analyst to join our team at Infosys. As a Business Analyst, you will play a critical role in driving business value by analyzing business processes and identifying opportunities for improvement.Key ResponsibilitiesBusiness AnalysisConduct thorough analysis of business processes to identify...

  • Business Analyst- ITOM

    hace 3 semanas

    Guadalajara, México Wipro A tiempo completo

    ServiceNow ITSM techno functional Analysist , Experience in Requirement gathering for ITSM and integrations. Develop and document the ITSM requirements during the workshops with the business stakeholders.Desing and document Foundation data mapping and foundation data visibility across ITSM and Case applications.User story documentations with Test case design...

  • ServiceNow Business Analyst

    hace 2 semanas

    Guadalajara, México Infosys A tiempo completo

    Job Description ServiceNow Business Analyst Skills Requirements gathering, Functional Requirements, documenting user stories, Acceptance criteria, Defect/Bug Tracking and Reporting, SDLC, Agile/Scrum, API. Specialized in Now Intelligence applications like Virtual Agent, Predictive Intelligence and Performance Analytics for Business Analyst and Functional...

  • Business Analyst- Itom

    hace 3 semanas

    Guadalajara, México Wipro Limited A tiempo completo

    Guadalajara, Mexico - Tech Hiring - 3100778 **Job Description**: - ServiceNow ITSM techno functional Analysist, Experience in Requirement gathering for ITSM and integrations. _ - Develop and document the ITSM requirements during the workshops with the business stakeholders._ - User story documentations with Test case design for System Testing. _ - work...

  • Applications System Analyst

    hace 5 meses

    Guadalajara, México Koch Global Services A tiempo completo

    **Your Job** The Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications System Analyst efficiently managing ServiceNow administration duties concurrently with proactive engagement in incident and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted...

  • Applications System Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Koch Global Services A tiempo completo

    About the RoleThe Koch Global Services (KGS) Enterprise Service Management (ESM) team is seeking a skilled Applications System Analyst to efficiently manage ServiceNow administration duties, provide proactive incident and task support, and collaborate closely with IT and business teams to deliver targeted solutions.Key ResponsibilitiesAct as a key point of...

  • ServiceNow HRSD Analyst

    hace 2 semanas

    Guadalajara, Jalisco, México Tech Mahindra A tiempo completo

    **About Us**Tech Mahindra is a leading provider of digital transformation and business re-engineering services and solutions. We help our clients drive growth, improve efficiency, and enhance customer experience through our expertise in emerging technologies like AI, Data Analytics, and Cloud.**Job Summary**We are seeking a highly skilled ServiceNow HRSD...