Sales Operations Specialist

hace 3 semanas

Mexico City Zendesk A tiempo completo
Job Description

We are seeking a creative, engaged person to support internal process improvements aimed at scaling the Partner Sales team. This position is full-time, but offers to accommodate class schedules and life.

We take pride in our ability to serve our internal and external customers through industry-leading responsiveness. As such, if you take initiative, enjoy having autonomy to move quickly, and are searching for an opportunity where you can learn about complex software transactions, process optimization, establishing best practices and the Software-as-a-Service (SaaS) industry, we’d love to hear from you.

At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It’s about our people knowing that they’re valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.

What you'll be doing

  • Support Partner Sales Efforts: Help the sales team in developing and implementing strategies to expand Zendesk’s partner network.

  • Relationship Management: Build and maintain strong, lasting relationships with strategic partners; assist in providing ongoing support and addressing partner needs.

  • Monitor Partners’ Performance: Monitor and report on partners’ sales performance and provide feedback to management.

  • Collaborative Sales Planning: Assist in creating sales plans with partners to meet shared objectives.

  • Market Analysis: Support market analysis activities to understand the competitive landscape and identify potential partner opportunities.

  • Sales Training and Education: Participate in partner onboarding processes, training partners about Zendesk’s product suite to facilitate more efficient sales operations.

  • Use CRM systems like Salesforce to track and manage partner data and generate insightful reports.

  • Cross-Departmental collaboration: Work closely with other internal teams (like Marketing, Support, and Product Development) to improve partner programs and sales strategies.

  • First point of contact for partners regarding commission payments, marketing funds processing

What you bring to the role

  • Has phenomenal communication and collaboration skills, both written and verbal

  • Possesses a natural curiosity (no question too small) and robust personality with high levels of energy and motivation to exceed expectations

  • Strong analytical and problem-solving skills

  • Superior organizational skills with excellent attention to detail

  • Has a strong interest in sales operations and process optimization

  • Has a professional work ethic with a technical aptitude and desire to take ownership of projects, learn from mistakes, and have fun

  • Ability to learn quickly in a remote environment

  • Self Starter Ability to take direction and run with it.

Basic Qualifications:

  • Actively enrolled in a degree in Economics, Business, Finance, Accounting or related field program.

  • Strong knowledge of G-Suite and Zoom applications

  • Must be authorized to work in Mexico

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

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