Omni Channel Senior Manager

hace 4 semanas


Mexico City Nexinfo A tiempo completo

NexInfo is a premier consulting company, founded in 1999, that provides consulting expertise to small, medium and large enterprises. Whether you are a Fortune 1000 company, a small business or a start-up, NexInfo can help you achieve Operational Excellence using a blend of Business Process and Software Consulting Services.

The Role

  • Design and implement omni-channel strategies using Salesforce to enhance customer experience across multiple touchpoints (e.g., web, mobile, email, social media, in-store).
  • Configure and optimize Salesforce Omni-Channel features to improve service workflows and customer support.
  • Collaborate with marketing, sales, and customer service teams to ensure a unified customer journey.
  • Analyze customer data and behavior to refine engagement strategies and recommend improvements.
  • Monitor and maintain integration between Salesforce and other communication platforms.
  • Troubleshoot and resolve issues with Salesforce Omni-Channel functionality.
  • Create detailed documentation and reports on omni-channel processes and customer interaction metrics.


Ideal Profile

  • You have at least 12 years experience, ideally within a Software Engineer role.
  • You are highly goal driven and work well in fast paced environments
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are adaptable and thrive in changing environments

What's on Offer?

  • Flexible working options
  • Opportunity to make a positive impact
  • Work within a company with a solid track record of success


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