Junior Application Support Engineer

About Thomson Reuters

Thomson Reuters is a global content and technology company. In 2023 Thomson Reuters announced updates on its multi-year global investment strategy in generative artificial intelligence (AI). These include integrating generative AI skills through product development and acquisitions, leveraging strategic partnerships, and ensuring that its global workforce is upskilled on AI. The company aims to spend upwards of $100 million to develop its own AI tech each year for its customers in the legal and accounting professions.

About the Role

We seek driven, tech-savvy recent graduates or soon-to-be graduates in Computer Science, Software Engineering, Information Systems, Telecommunications, or related fields to join our cutting-edge application support team. As a Trainee/Intern/Professional, you'll work on Thomson Reuters' impactful assets, collaborating with exceptional systems engineers, software developers, DevOps engineers, and technology managers.

In this role, you'll apply educational skills to solve technical challenges leveraging technology and people skills. 

During the program you will get opportunity to learn and work on: 

Cloud

Automation

AI/ML 

Troubleshooting

Knowledge creation skills

Primary Responsibilities:

System Monitoring and Response: Monitoring the health and performance of systems, applications, and infrastructure, and responding to incidents or issues promptly to ensure high availability and reliability.

Automation: Developing and implementing automation tools and processes to streamline operations, reduce manual effort, and improve efficiency.

Incident Management: Investigating and resolving incidents, conducting root cause analysis, and implementing preventive measures to avoid future occurrences.

Documentation and Knowledge Sharing: Creating and maintaining comprehensive documentation, sharing knowledge, and promoting best practices within the team and across the organization.

Security and Compliance: Ensuring systems and processes comply with security standards, policies, and regulatory requirements.

Continuous Improvement: Identifying opportunities for improvement, implementing changes, and fostering a culture of continuous learning and innovation.

Leverage AI and ML technologies to find problems and fix them

About You

You’re a fit for the role of GCC Graduate Engineer if you have:

Strong problem-solving and analytical skills to effectively troubleshoot and resolve technical issues.

Ability to work collaboratively in cross-functional teams and communicate effectively with various stakeholders.

Passion for technology and a desire to continuously learn and adapt to new tools, languages, methodologies, and best practices.

Excellent attention to detail and a commitment to driving quality throughout the product engineering landscape.

Innovative mindset and ability to contribute fresh ideas and unique perspectives to drive continuous improvement.

Ability to thrive in a dynamic, fast-paced environment and handle multiple responsibilities simultaneously.

Strong customer service orientation and a commitment to delivering positive user experiences.

Eagerness to learn and grow within the Site Reliability Engineering (SRE) domain and the broader technology landscape.

Ability to work well under pressure and maintain composure during incident and alert response situations.

Strong time management and organizational skills to prioritize tasks and meet deadlines effectively.

Enthusiasm for collaboration and knowledge-sharing within the team and across the organization.

Adaptability and willingness to take on new challenges and responsibilities as the team and organization evolve.

#LI-SB3

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on .