Junior Application Support Engineer

hace 1 mes

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About Thomson Reuters

Thomson Reuters is a global leader in providing innovative technology solutions for the legal and accounting professions. Our cutting-edge application support team is seeking a highly motivated and tech-savvy individual to join our ranks.

About the Role

We are looking for a talented and driven individual to work on our impactful assets, collaborating with exceptional systems engineers, software developers, DevOps engineers, and technology managers. As a Trainee/Intern/Professional, you will apply your educational skills to solve technical challenges, leveraging technology and people skills.

Key Responsibilities:

  • System Monitoring and Response: Monitor the health and performance of systems, applications, and infrastructure, and respond to incidents or issues promptly to ensure high availability and reliability.
  • Automation: Develop and implement automation tools and processes to streamline operations, reduce manual effort, and improve efficiency.
  • Incident Management: Investigate and resolve incidents, conduct root cause analysis, and implement preventive measures to avoid future occurrences.
  • Documentation and Knowledge Sharing: Create and maintain comprehensive documentation, share knowledge, and promote best practices within the team and across the organization.
  • Security and Compliance: Ensure systems and processes comply with security standards, policies, and regulatory requirements.
  • Continuous Improvement: Identify opportunities for improvement, implement changes, and foster a culture of continuous learning and innovation.
  • Leverage AI and ML technologies to find problems and fix them.

About You

You're a fit for this role if you have:

  • Strong problem-solving and analytical skills to effectively troubleshoot and resolve technical issues.
  • Ability to work collaboratively in cross-functional teams and communicate effectively with various stakeholders.
  • Passion for technology and a desire to continuously learn and adapt to new tools, languages, methodologies, and best practices.
  • Excellent attention to detail and a commitment to driving quality throughout the product engineering landscape.
  • Innovative mindset and ability to contribute fresh ideas and unique perspectives to drive continuous improvement.
  • Ability to thrive in a dynamic, fast-paced environment and handle multiple responsibilities simultaneously.
  • Strong customer service orientation and a commitment to delivering positive user experiences.
  • Eagerness to learn and grow within the Site Reliability Engineering (SRE) domain and the broader technology landscape.
  • Ability to work well under pressure and maintain composure during incident and alert response situations.
  • Strong time management and organizational skills to prioritize tasks and meet deadlines effectively.
  • Enthusiasm for collaboration and knowledge-sharing within the team and across the organization.
  • Adaptability and willingness to take on new challenges and responsibilities as the team and organization evolve.

What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
  • Purpose-Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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