Empleos actuales relacionados con Service Delivery Manager - San Pedro Garza García - SAP

  • Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service team. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.As the primary point of contact for the TSMs with the delivery organization, you will ensure...

  • Service Delivery Specialist

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    **Job Summary**We are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service (EOS) organization. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.**Key Responsibilities**Act as the primary point of contact for the TSMs with the...

  • Service Delivery Expert

    hace 6 días

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Role OverviewThe Service Delivery Specialist plays a pivotal role within the SAP ECS - Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery...

  • Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery...

  • Service Delivery Manager

    hace 3 meses

    San Pedro Garza García, N. L., México SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • BASIS Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP ECS Enhanced Operations Service organization. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Your primary responsibility will be to serve as the primary point of contact for the...

  • BASIS Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleSAP is seeking a highly skilled Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery organization, ensuring activity...

  • SAP Service Delivery Specialist

    hace 1 mes

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP ECS - Enhanced Operations Service (EOS) organization. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...

  • SAP Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP ECS team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery organization, ensuring activity...

  • Sap Basis Service Delivery Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleThe Service Delivery Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization, SDS...

  • Sap Basis Service Delivery Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleSAP is seeking a highly skilled Sap Basis Service Delivery Specialist to join our team. As a trusted advisor, you will play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Your primary responsibility will be to serve as the primary point of contact for the TSMs with the delivery...

  • BASIS Service Delivery Specialist

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Unlock Your PotentialAt SAP, we're committed to helping our customers succeed in the digital economy. As a Service Delivery Specialist, you'll play a critical role in ensuring the smooth operation of our Enterprise Cloud Services. Your expertise will be instrumental in safeguarding and optimizing our customers' investments in SAP technology.Key...

  • SAP Basis Service Delivery Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummaryWe are seeking a highly skilled SAP Basis Service Delivery Specialist to join our team. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Your primary point of contact for the TSMs with the delivery organization, you will ensure activity plans are created together...

  • Service Delivery Specialist

    hace 3 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • SAP Basis Service Delivery Specialist

    hace 1 semana

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the Role: We are seeking a skilled Service Delivery Specialist for SAP Basis to join our team. As a key member of our SAP ECS – Enhanced Operations Service (EOS) organization, you will serve as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key Responsibilities:Act as the primary...

  • SAP Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Service Delivery Specialist to join our SAP ECS – Enhanced Operations Service (EOS) organization. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...

  • SAP Basis Service Delivery Specialist

    hace 2 semanas

    San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    About the RoleThe SAP Basis Service Delivery Specialist plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the...

  • SAP Basis Service Delivery Specialist

    hace 4 semanas

    San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    About the RoleAt SAP, we're seeking a highly skilled SAP Basis Service Delivery Specialist to join our team. As a trusted advisor, you'll play a pivotal role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.Key ResponsibilitiesAct as the primary point of contact for the TSMs with the delivery organization, ensuring...

  • SAP BASIS Service Delivery Specialist

    hace 4 semanas

    san pedro garza garcía, México SAP SE A tiempo completo

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP BASIS Service Delivery Specialist

    hace 3 semanas

    san pedro garza garcía, México SAP SE A tiempo completo

    At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

Service Delivery Manager

hace 4 meses

San Pedro Garza García, México SAP A tiempo completo

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Meet your team: 

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and through them, our external customers. We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.

 

Service Management (SM) is a team within GCID organization. The team focuses on monitoring, supporting, and improving cloud service levels for LoBs including monitoring & event management, incident & major incident management, service request management, change management and problem management.

 

What you'll do : 

  • Develop a trusted advisor relationship with Line of Business (LoB) stakeholders and executive sponsors to drive cloud operation excellence.
  • Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.
  • Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and enhance overall customer satisfaction.
  • Facilitate quarterly operational reviews and monthly relationship reviews with LoB stakeholders to confirm ongoing LoB cloud operation goals and strengthen relationships.
  • Gain deep understanding of LoBs' business models, priorities, objectives, and goals to identify potential operational risks and improvement opportunities; funnel insights gained to the appropriate GCID Service Management team units to drive better collaborations and GCID Service adoption.

 

What you bring: 

  • Strong experience in business processes.
  • 5+ years of experiences in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product 
  • Sophisticated business sense and understanding of underlying drivers/strategy of our customers business. 
  • Proven track record of leading conversations in operational topics and persuading others to act based on requirements and value provided by solutions. 
  • Strong executive presence and presentation skills. 
  • Handled difficult customers or situations and can demonstrate resolutions. 
  • The motivation and flexibility to work in environment where multiple stakeholders of different/ conflicting interests can be involved.
  • Fluent in English (both written and oral)
  • ITIL certification(s) a bonus
  • Cloud experiecne with Azure, AWS, or GCP a bonus

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 401277  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.