SAP Basis Service Delivery Specialist

hace 4 semanas

San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

Job Summary

We are seeking a highly skilled SAP Basis Service Delivery Specialist to join our team. As a trusted advisor, you will be responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Your primary point of contact for the TSMs with the delivery organization, you will ensure activity plans are created together with the TSMs and CDMs and address technical delivery challenges throughout the customer lifecycle. This role involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.

Key Responsibilities

* Act as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
* Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
* Serve as an escalation point for technical issues related to the EOS customer landscape.
* Act as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management, and Problem Management.

Requirements

* Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc.
* Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
* Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
* Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
* Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
* Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
* Collaborate with Product Development and support for roadmap, feature, and bug fixes.
* Proficient in analytical and solution-oriented thinking.
* Excellent written and verbal communication skills in English.

Work Experience

* Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
* 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
* Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
* Advanced technical background in Linux-based server operating systems.
* Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.

Location

Monterrey, Mexico

Expected Travel

10%

We are an equal opportunity employer and welcome applications from diverse candidates. If you are interested in this role, please submit your application with your resume and a cover letter explaining why you are the ideal candidate for this position.

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