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Partner Technical Account Manager

hace 4 meses

Monterrey, México Enroute A tiempo completo

About Enroute:

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

As a Partner Technical Account Manager, you will:

  • Serve as the primary technical point of contact for assigned partners.
  • Build and maintain strong, long-lasting relationships with key partner stakeholders.
  • Provide technical support and troubleshooting for our solutions.
  • Assist partners in integrating and adopting our products, ensuring a seamless experience.
  • Conduct training sessions and technical workshops to empower partners with the necessary knowledge and tools.
  • Develop and deliver technical documentation, best practices, and user guides.
  • Understand partners' business goals and offer strategic advice to help them leverage our solutions for maximum impact.
  • Propose and execute co-development opportunities and enhancements based on partner feedback.
  • Manage and resolve technical issues by coordinating with internal product and engineering teams.
  • Ensure timely and effective communication with partners throughout the problem-solving process.
  • Collect and communicate partner feedback to inform product development and enhancements.
  • Advocate for partner needs within the company to drive strategic product improvements.
  • Monitor partner performance and utilization of our solutions.
  • Provide regular reports and insights to partners, highlighting areas for improvement and optimization.

Requirements

  • Minimum of 2 years of experience in technical support, technical account management, or a related customer-facing technical role.
  • Proven experience working with complex software solutions and systems integration.
  • Strong knowledge of relevant programming languages, technical troubleshooting, and system integration.
  • Familiarity with APIs, cloud technologies, and data management platforms.
  • Proficiency in using analytics and monitoring tools.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a proactive approach to issue resolution.
  • Ability to work effectively both independently and as part of a team.
  • Experience in AdTech is desirable.

Tech skills required:

  • Ad Servers and Platforms: Google Ad Manager, AppNexus (Xandr), The Trade Desk, OpenX, MediaMath.
  • Data Management Platforms (DMPs): Adobe Audience Manager, Lotame, BlueKai (Oracle), Krux (Salesforce DMP).
  • Programming Languages: JavaScript, HTML/CSS, Python, SQL.
  • Tag Management Systems (TMS): Google Tag Manager, Tealium, Adobe Launch, Ensighten.
  • Real-Time Bidding (RTB) and DSPs: Google Display & Video 360, MediaMath, Trade Desk, AppNexus (Xandr Invest).
  • SSPs: Google AdSense, PubMatic, Rubicon Project, Index Exchange.
  • Analytics and BI Tools: Google Analytics, Adobe Analytics, Tableau, Looker.
  • APIs and Integration: RESTful APIs, third-party data source integration.
  • Audience Targeting: Cookies, Device IDs, User Identity Solutions (e.g., LiveRamp).
  • Reporting and Attribution: Kochava, Adjust, AppsFlyer, Branch.
  • Cloud Services: AWS, Google Cloud Platform, Microsoft Azure.
  • Privacy Compliance: GDPR, CCPA, data security best practices.
  • SDKs and Mobile Integration: Advertising SDKs for iOS and Android.
  • Ad Formats and Standards: VAST, VPAID, MRAID.
  • Advertising Metrics: CPM, CPC, CPA, ROI, campaign performance optimization.

Benefits

  • Monetary compensation
  • Year-end Bonus
  • IMSS, AFORE, INFONAVIT
  • Major Medical Expenses Insurance
  • Minor Medical Expenses Insurance
  • Life Insurance
  • Funeral Expenses Insurance
  • Preferential rates for car insurance
  • TDU Membership
  • Holidays and Vacations
  • Sick days
  • Bereavement days
  • Civil Marriage days
  • Maternity & Paternity leave
  • English and Spanish classes
  • Performance Management Framework
  • Certifications
  • TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Work-from-home Bonus
  • Laptop Policy