Customer Service
hace 3 meses
No Relocation Assistance Offered
# 161636 - Del.Miguel Hidalgo, Mexico City, Mexico
About The Role
The Customer Service & Logistic Assistant (Temporary) will be responsible for supporting the Hill's Mexico CS&L processes for Customer service, Order to Invoice & logistics.
Will be responsible to ensure the business complies & exceeds the customer needs, engages with the CDT team to satisfy the market's demand and drive sales growth. He / She will be responsible to build and strengthen the customer's relationship, analyze data to make decisions, simplify processes and drive continuous improvement.
Main Responsibilities:
Customer service & Order to invoice process - Ensure Purchase orders are processed accurately and on time, and support the migration to CBS. Ensure Logistic T&C´s are complied & address customer specific needs Analyze the efficiency of customer engagement activities and report on outcomes. Use data-driven insights to refine engagement strategies, improve customer satisfaction levels, and support business objectives. Prepare and present regular performance reports to senior management. Act as a liaison to resolve any logistical issues that impact customer satisfaction, such as delays in shipment or delivery errors. Supervise key performance indicators (KPIs) related to customer engagement and logistics efficiency. Prepare reports and presentations for management that outline successes, opportunities for improvement, and recommendations for future directions.Main Qualifications:
Bachelor's Degree or equivalent in Industrial Engineering, Business Administration or related fields. At least +1 year of experience working with Supply Chain and Data Analytics English Proficiency Excel and Google Suite ProficiencyPreferable Qualifications:
Experience working with SAP Experience working with BI Tools such as Sigma, DOMO, and related.-
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